Dominic Messina
Bellevue,OH
Summary
Customer Service Specalist bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
Sherwin-Williams Paint Store
05.2024 - Current
- Provide Excellent customer service
- Customizing solutions that exceeds customer expectations
- Handling escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs
- Assisted new employees with training , sharing best practices for handling difficult situations and achieving positive outcomes
- Developed short and long-term relationships with contractors, as gaining there trust with there needs
- Place sales calls to grow Active accounts
- Opening new commerical accounts
Sales Associate
Lowes Home Improvment
04.2023 - 05.2024
- Assisted customers in selecting their paint projects with confidence
- Ensured the department is well-stocked and organized
- Remained updated on latest products and safety protocols
- Prepared merchandise for sales by pricing or tagging
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Associate
Goofy Golf
06.2021 - 08.2022
- Ensure the safety and enjoyment of all guests
- Overseeing track operations, maintaining go-karts, and providing clear instructions to drivers
- Responsible for safety briefing, assisting with any issues on the track
- Requiring strong customer service skills
- Strive to create a fun and safe environments to all guests
Education
Ehove
Milan, OHHigh School Diploma -
Bellevue
Bellevue, OHSkills
- Customer service
- Good communication skills
- Customer relations
- Problem resolution
- Price quotes
- Account management
- Follow-up skills
- Active listening
- Relationship building
- Product knowledge
- New accounts
- Product sales
Timeline
Customer Service Specialist
Sherwin-Williams Paint Store
05.2024 - Current
Sales Associate
Lowes Home Improvment
04.2023 - 05.2024
Associate
Goofy Golf
06.2021 - 08.2022
Ehove
High School Diploma -
Bellevue
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