Customer Service Specalist bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
Sherwin-Williams Paint Store
Sandusky, OH
05.2024 - Current
Provide Excellent customer service
Customizing solutions that exceeds customer expectations
Handling escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs
Assisted new employees with training , sharing best practices for handling difficult situations and achieving positive outcomes
Developed short and long-term relationships with contractors, as gaining there trust with there needs
Place sales calls to grow Active accounts
Opening new commerical accounts
Sales Associate
Lowes Home Improvment
Sandusky, OH
04.2023 - 05.2024
Assisted customers in selecting their paint projects with confidence
Ensured the department is well-stocked and organized
Remained updated on latest products and safety protocols
Prepared merchandise for sales by pricing or tagging
Resolved customer complaints with patience and understanding, restoring customer confidence.
Associate
Goofy Golf
Sandusky, OH
06.2021 - 08.2022
Ensure the safety and enjoyment of all guests
Overseeing track operations, maintaining go-karts, and providing clear instructions to drivers
Responsible for safety briefing, assisting with any issues on the track
Requiring strong customer service skills
Strive to create a fun and safe environments to all guests