Dominic Minda
New Boston,MI
Summary
Accomplished I.T Support Professional with a proven track record with the McDonald's Corporation, adept in network installation and maintaining its point-of-sale. Renowned for a friendly, positive attitude and exceptional problem-solving skills, I excel in fast-paced environments, ensuring seamless hardware and software integration. I am committed to continuous improvement both personally and professionally.
Overview
6
6
years of professional experience
1
1
Certification
Work History
I.T Support Technician III
McDonald's Corporation-Stanton Organization
08.2018 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proficient and quick usage of company-wide ticket system.
- Executed travel agenda with strict adherence to schedule in diverse locations. (20 locations)
- Managed device upkeep in Point of Sale systems by installing repairing replacing and maintaining Registers, Video controllers, Card readers, Tablets, Kiosks and Menu boards.
- Experienced in hardware based networking maintenance and installs such as network racks, switches, routers, cat5e homeruns/terminations, and patch panels.
- Skilled at working independently and collaboratively in a team environment with a proven ability to learn quickly and adapt to new situations while also demonstrating strong organizational and time management skills while managing multiple projects.
- Experience in installing and setup of both rack mounted and tower servers running windows server 2012, 2016, and 2022.
In Store/Traveling I.T Support Technician
Grosse Pointe Geek
08.2020 - 12.2020
- Travel and support of both personal and business locations while keeping effective time management.
- Demonstrated ability to image and setup Linux, MAC OS and windows 7-10 devices.
- Successful install replacement of desktop and laptop hardware such as hard drives, wifi cards, screens, and keyboards.
- Proven ability to install, and replace Networking devices such as Routers, modems, Network attached storage devices (NAS), and Mesh Wi-Fi systems.
- Skilled at working independently and collaboratively in a team environment.
Education
Computer Systems Support - Information And Computer Systems
Schoolcraft College
Livonia, MI05-2020
High School Diploma -
Huron Highschool
Huron, MI05-2018
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Attention to detail
- Flexible and adaptable
- Problem-solving
- Customer Support
Certification
- Microsoft MTA 98-349 (May 2019)
- CompTIA ITF+ (August 2020)
- Google IT Support Professional (December 2024)
- CompTIA A+ (in Progress)
- CompTIA Network+ (In Progress)
Timeline
In Store/Traveling I.T Support Technician
Grosse Pointe Geek
08.2020 - 12.2020
I.T Support Technician III
McDonald's Corporation-Stanton Organization
08.2018 - Current
- Microsoft MTA 98-349 (May 2019)
- CompTIA ITF+ (August 2020)
- Google IT Support Professional (December 2024)
- CompTIA A+ (in Progress)
- CompTIA Network+ (In Progress)
Computer Systems Support - Information And Computer Systems
Schoolcraft College
High School Diploma -
Huron Highschool
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