Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Mutiu Akande

Mutiu Akande

Essex,MD

Summary

Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional. Reputable Technician with several years of hands-on experience monitoring and servicing systems and troubleshooting equipment. Analytical and logical team player recognized for handling tasks quickly and accurately. Comfortable working independently without supervision. Detailed Technician skilled in services. Demonstrating keen sense of skill to every customer. Known for best-in-class work and great problem-solving skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience
1
1
Certification

Work History

I.T Support Technician

Self-employeed
Essex, MD
03.2021 - Current
  • Documented technical information such as troubleshooting steps taken during issue resolution process.
  • Tracked progress of service requests using ticketing system while providing timely updates to customers.
  • Diagnosed hardware failures in servers, workstations, laptops, printers, scanners.
  • Implemented security measures such as antivirus software installation and firewall configuration.
  • Monitored and responded quickly to requests received through the IT help desk ticketing system.
  • Performed maintenance and upgrades to existing computer systems as needed.
  • Deployed new computers for end users by installing operating systems and applications according to company standards.
  • Analyzed user requirements and implemented solutions that met their needs while adhering to established policies and procedures.
  • Provided technical assistance to end users on a variety of issues, including hardware and software related problems.
  • Collaborated with other departments such as Human Resources and Marketing to ensure successful integration of new technologies into their operations.
  • Created detailed technical documentation for IT processes and procedures.
  • Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
  • Performed routine maintenance and software updates on support tools and customer systems.
  • Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Conducted remote diagnostics to identify and solve technical problems.
  • Assisted customers with password resets, account unlocks, and security settings adjustments.
  • Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
  • Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
  • Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.

Education

Associate of Science - Accounting

Kwara State Polytechnic
10-2016

Skills

  • Troubleshooting
  • Communication
  • Maintenance & Repair
  • Analytical and Critical Thinking
  • Customer Service
  • Recordkeeping
  • Friendly, Positive Attitude
  • Help Desk Support
  • Hardware Installation
  • Network Administration
  • Mobile Device Management
  • Technical Support
  • User Support
  • Hardware and Peripherals

Languages

English
Full Professional

Certification

  • COMPTIA A+ Certified
  • COMPTIA NET+ Certified
  • COMPTIA SEC+ Certified
  • Google I.T support

Timeline

I.T Support Technician

Self-employeed
03.2021 - Current

Associate of Science - Accounting

Kwara State Polytechnic

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Mutiu Akande