Dominic Monterossi
Vancouver
Summary
Enthusiastic and goal-oriented professional with a robust background specializing in client account management, customer service, and human resources. Skilled in employee relations, customer satisfaction, sales, training and development, recruitment, and administrative tasks. Proficient in managing fast-paced dynamic environments while maintaining clear organization and communication. Seeking a long-term career opportunity to leverage my expertise and drive professional growth. Open to full-time, in-person, and remote positions.
Overview
13
13
years of professional experience
Work History
Client Success Manager
Knowledge Coop
03.2024 - Current
- Built and maintained strong client relationships serving as the primary point of contact to understand their needs and deliver tailored solutions that drive value and alignment with business objectives.
- Oversaw account growth and retention by conducting regular check-ins business reviews and identifying opportunities for account expansion.
- Provided product expertise training and technical support ensuring clients are fully equipped to use our products effectively.
- Acted as the Account Manager for 55 clients simultaneously.
Senior Customer Service Manager
CeriFi, LLC.
11.2022 - 03.2024
- Led and optimized the customer service department, managing a team of 7 to handle support inquiries across various technology channels, ensuring exceptional care and product efficiency
- Proficiently utilized tools and software such as Salesforce and Microsoft Office to manage cases, address diverse customer issues, and support sales processes, consistently exceeding service expectations
- Maintained customer account information database by canceling and updating customer accounts.
Talent Acquisition & Recruitment Manager
YMCA
03.2021 - 11.2022
- Sourced, attracted, and interviewed candidates, collaborating with hiring managers to define staffing needs and selection criteria, while managing the recruiting budget and expenses
- Crafted tailored job descriptions, orchestrated recruitment events, evaluated candidates, maintained employee records, forecasted hiring needs, and facilitated orientation sessions, ensuring alignment with company goals and efficient staffing processes
Administrative Supervisor
Beaverton School District
09.2019 - 02.2021
- Managed daily administrative functions across multiple schools within the district, ensuring efficient operations, compliance with policies, and a safe and conducive learning environment for all
- Supervised and trained a team of 12, coordinated budgets, led special projects, and acted as a liaison between school administrators, staff, parents, and the community, all while maintaining accurate records and resolving administrative issues
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Flight Attendant / In-flight Training Instructor
United Airlines
08.2016 - 06.2019
- Promoted to In-flight Training Instructor position after 1 year of service
- Conducted customer service workshops and developed in-flight service training modules to enhance communication skills and passenger satisfaction
- Demonstrated reliability, safety-consciousness, and exceptional customer care, while ensuring compliance with Federal Aviation Regulations (FAR) and consistently receiving exemplary performance reviews for superior service and emergency preparedness
- Resolved passenger conflicts and medical emergencies during flights.
Human Resources Assistant
Marriott Waterfront Hotel
09.2012 - 07.2016
- Started job as a Human Resources intern through the Portland State University internship program, later becoming the full-time Human Resources Assistant, supporting the Human Resources Manager with hotel responsibilities and front desk duties
- Spearheaded HR dashboard coordination, handled payroll and absence data, facilitated onboarding and training, and served as a primary contact for Human Resources inquiries, ensuring compliance with all hotel policies and operational goals
- Organized new employee orientation schedules for new hires.
Education
Bachelor of Arts Degree - Human Resources
Portland State University
Portland, OR05-2014
Associate of Applied Science Degree -
Portland Community College
Portland, OR06-2012
High School Diploma -
Aloha High School
Beaverton, OR06-2010
Skills
- Exceptional multitasking abilities with a strong focus on prioritizing tasks and responsibilities
- Maintains organization while meeting strict deadlines in a fast-paced environment
- Skilled in managing high call volumes and responding to emails efficiently and accurately
- Proactively identifies and resolves issues using resourceful problem-solving techniques
- Proficient in using a wide range of software, including Microsoft Office, QuickBooks PRO, Oracle PeopleSoft, ADP Workforce Now, Salesforce, BambooHR, and other HRMS programs
- Highly skilled at creating comprehensive spreadsheets for managing bulk data and conducting numerical analysis
- Experienced in both professional and specialized recruitment processes, with a keen eye for identifying top talent
- Adept at providing comprehensive onboarding training and mentoring to new hires
- Ensuring new hires are equipped with the tools and resources needed for success, while fostering a welcoming and supportive environment
- Skilled in managing client relationships and overseeing accounts with a focus on business growth
- Effective and enthusiastic communicator, able to anticipate client needs and deliver tailored solutions through strategic planning
- Meticulous attention to detail, focusing on customer retention and company growth
Certifications + Awards
- Professional in Human Resources (PHR) Certification, 06/30/26
- DPSST Licensed and Certified, 08/01/22, 08/31/26
- AED/CPR/FIRST AID Certified - American Red Cross, 09/01/23, 09/30/25
- Two-time Employee of the month at CeriFi LLC, December 2023 & January 2024
- 5 professional references & 2 Letters of Recommendation (will be provided upon request)
Timeline
Client Success Manager
Knowledge Coop
03.2024 - Current
Senior Customer Service Manager
CeriFi, LLC.
11.2022 - 03.2024
Talent Acquisition & Recruitment Manager
YMCA
03.2021 - 11.2022
Administrative Supervisor
Beaverton School District
09.2019 - 02.2021
Flight Attendant / In-flight Training Instructor
United Airlines
08.2016 - 06.2019
Human Resources Assistant
Marriott Waterfront Hotel
09.2012 - 07.2016
Bachelor of Arts Degree - Human Resources
Portland State University
Associate of Applied Science Degree -
Portland Community College
High School Diploma -
Aloha High School
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