DOMINIC PURKETT
Las Vegas,NV
Summary
Skilled Insurance Broker and Software Consultant with solid understanding of sales environment intricacies. Polished in navigating complex environments to meet and exceed sales goals. Resourceful understanding of deep customer-issue resolution tasks. Licensed in the state of Nevada: Property, Casualty, Life, Health
Overview
10
10
years of professional experience
Work History
Business Consultant
Pearl General Insurance
07.2024 - Current
- Conducted market analysis to identify trends and opportunities for client growth.
- Developed strategic recommendations based on data-driven insights and stakeholder feedback.
- Provided insight into market opportunities for prospective clients for potential captive eligibility.
- Conducted comprehensive market research to identify competitive insurance products.
- Managed client communications, ensuring timely responses and effective issue resolution.
- Utilized CRM software to track leads, manage client interactions, and streamline operations.
Business Consultant
Pearl Safety
07.2024 - Current
- Documented software specifications and user manuals, facilitating better understanding for end-users and stakeholders.
- Served as primary liaison between software customers and development team, relating feedback and concerns for future patch cycles.
- Presented product demonstrations to clients, showcasing features and benefits that met their specific needs.
- Developed expertise in various insurance software systems for efficient data management and reporting purposes.
- Developed relationships with new clients to drive software adoption and retention.
- Provided training and support to clients, ensuring effective use of software solutions.
- Participated in industry events and networking opportunities to expand professional connections.
- Established lasting relationships with key decision-makers for long-term business growth.
Insurance Broker
All Nevada Insurance
09.2023 - 07.2024
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Expanded the company’s client base through effective networking and relationship-building strategies.
- Streamlined the insurance application process, resulting in faster approvals and enhanced client satisfaction.
- Educated clients on potential liabilities and recommend appropriate coverage based on individual situations.
- Maintained compliance with insurance regulations, staying up-to-date on changes that impact insurance business operations.
- Collaborated with underwriters to evaluate risks and determine appropriate coverage levels.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
CUSTOMER SERVICE REPRESENTATIVE
Kerry Gulino State Farm
07.2023 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Sought ways to improve processes and services provided.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
SALES ASSOCIATE
Supreme Lobster
01.2016 - 08.2021
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Engaged customers in friendly, professional dialogue to determine needs.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Solved customer challenges by offering relevant products and services.
Education
Bachelor of Business Administration - Business Administration
University Nevada Reno
Reno, Nevada05.2022
Bachelor of Business Administration - Marketing
University Nevada Reno
Reno, Nevada05.2022
Skills
- Market Research and Analysis
- Order Processing
- B2B Sales and Customer Service
- Product Recommendations
- Account Management
- Active Listening
- Presentation skills
- Industry & Product Consulting
Timeline
Business Consultant
Pearl General Insurance
07.2024 - Current
Business Consultant
Pearl Safety
07.2024 - Current
Insurance Broker
All Nevada Insurance
09.2023 - 07.2024
CUSTOMER SERVICE REPRESENTATIVE
Kerry Gulino State Farm
07.2023 - 10.2023
SALES ASSOCIATE
Supreme Lobster
01.2016 - 08.2021
Bachelor of Business Administration - Marketing
University Nevada Reno
Bachelor of Business Administration - Business Administration
University Nevada Reno
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