Dominic Rom
Anchorage
Summary
Versatile and dynamic, excelled at North Slope Borough School District, mastering new technologies and enhancing customer rapport. Demonstrated exceptional troubleshooting abilities and effective communication, ensuring high standards of maintenance and confidentiality. Achieved consistent positive feedback for attention to detail and customer service, contributing significantly to team success and operational efficiency.
Overview
5
5
years of professional experience
Work History
Temporary WAN 1 Technician
North Slope Borough School District
05.2024 - 08.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Temporary IT Secretary
North Slop Borough School District
05.2019 - 08.2019
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
Education
Barrow High School
Barrow, AK05.2022
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
- Troubleshooting
- Installation and repair
- Maintenance and repairs
- Equipment maintenance
- Customer interaction
- Deadline oriented
- Customer rapport
- User training
Additional Information
Both the Secretary and Technician positions were held every summer starting in May of 2019 until August of 2024
Languages
Filipino
Native or Bilingual
English
Native or Bilingual
Timeline
Temporary WAN 1 Technician
North Slope Borough School District
05.2024 - 08.2024
Temporary IT Secretary
North Slop Borough School District
05.2019 - 08.2019
Barrow High School
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