Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Dominic Ross

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Summary

Dynamic Process Assistant at Amazon with a proven track record of enhancing operational efficiency, achieving a 20% increase in process rates. Skilled in team supervision and data analysis, exceling in mentoring associates and driving performance improvements while maintaining budgetary discipline. Committed to fostering a collaborative work environment with all support teams including safety, Ops Integration, Loss Prevention and Human Resources achieving exceptional results. Capable of working a flexible schedule including weekends, nights, and holidays.

Overview

14
14
years of professional experience

Work History

Process Assistant

Amazon
06.2024 - Current
  • Strengthened the quality of the shift by raising the process rate by 20%, reduced budget spending by 17%, and reduced overdue cases by 5-10%.
  • Supported, mentored, and motivated my team including Process Assistants and Area Managers from multiple shifts, utilizing deep expertise in outbound operations to enhance team performance and quality.
  • Prevailed at leading shift during the absent of Area Management, overseeing daily operational goals. Managing safety, quality, productivity and costumer delivery promises by ensuring smooth workflow, and maintaining performance standards while effectively identifying and resolving issues.
  • Played a significant role in setting the highest total volume processed in outbound at HDC3 on a 10 hour shift.
  • Guided trusted Tier 1 associates on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Recommended calculated data driven changes to existing processes which triumphantly elevated accuracy, efficiency, and quality in the outbound department based on Area Management feedback.
  • Assisted Area Management in workforce planning and resource distributing to ensure optimal staffing levels during peak periods.
  • Enhanced compliance with safety regulations by conducting thorough audits and addressing potential hazards.
  • Improved communication between day and night shifts, enhancing handoff standards across all outbound areas to reduce errors and support consistence performance during the start up of shifts.


FC Associate Tier 1

Amazon
10.2022 - 06.2024
  • Successfully lead outbound palletize and dock associates during the absent of leadership as a Tier 1 PG based on Area Manager feedback.
  • Accomplished at minimizing overdue packages by productively deep diving data for missing cases resulting in perfect shipping accuracy with overdue cases maintained at less than 10% based on Operations Manager feedback.
  • Served as an associate resource on the floor, actively involved in training associates and adhering to operational standards.
  • Proven ability to identify and address operational challenges promptly, contributing to the resolution of issues to ensure operational goals are meet.
  • Skilled use of delegation tactics to guide dock and palletize associates creating seamless and safe workflow.

Caregiver, Special Needs

CareFirst
01.2021 - 09.2022
  • Prepared meals and snacks and fed clients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced the quality of life for special needs individuals by providing personalized care and attention.
  • Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.

Stock Clerk/Forklift Operator

BJ's Wholesale
11.2018 - 03.2019
  • Demonstrated adaptability and flexibility by tackling various tasks as needed, contributing to the overall success of the stockroom team.
  • Improved product availability by swiftly restocking shelves and displays as needed.
  • Maintained effective team member communication and safety standards.
  • Forklift Operation for pallet removal from trailers and pallet staging on 40 foot shelving.

Tree Service Technician

Reece Tree Service
01.2018 - 10.2018
  • Efficiently removed deadwood from trees to promote overall health and prevent potential hazards to nearby structures or pedestrians.
  • Successfully completed emergency storm response jobs, safely removing fallen or damaged trees under tight deadlines.
  • Safely navigated hazardous work conditions, maintaining a strong focus on risk management and injury prevention.
  • Consistently working against the clock, triumphant in intense weather conditions and high stress working environments.

Stock Associate

Walmart
02.2016 - 03.2018
  • Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
  • Anticipated high-demand periods by proactively maintaining adequate stock levels for popular items.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.

Security Officer

Impact Security Group
10.2011 - 11.2015
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle and by foot.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Reported suspicious activities and persons to law enforcement.

Education

High School Diploma -

Saskatchewan Institute of Applied Science And Technology
Regina, Saskatchewan, Canada

Skills

  • 2 years employee and performance management
  • 3 years of Amazon (blue badge/FTE)
  • 2 years of performance metrics, process improvement and lean techniques

Interests

Enjoyment of outdoor activities like long road trips that involve camping, backpacking on hiking trails, hunting, fishing and explorationOther interests include Jiu Jitsu training, cycling, and culinary improvement

Timeline

Process Assistant

Amazon
06.2024 - Current

FC Associate Tier 1

Amazon
10.2022 - 06.2024

Caregiver, Special Needs

CareFirst
01.2021 - 09.2022

Stock Clerk/Forklift Operator

BJ's Wholesale
11.2018 - 03.2019

Tree Service Technician

Reece Tree Service
01.2018 - 10.2018

Stock Associate

Walmart
02.2016 - 03.2018

Security Officer

Impact Security Group
10.2011 - 11.2015

High School Diploma -

Saskatchewan Institute of Applied Science And Technology

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Dominic Ross