Hi, I’m
Dominic Rucker
Tempe,AZ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in service industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
years of professional experience
Work History
StarbucksTempe, AZ
Barista
05.2021 - 03.2022
Job overview
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Recommended products based on solid understanding of individual customer needs and preferences
FedExRoseville, CA
Driver
09.2019 - 05.2021
Job overview
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Informed management of daily activities by updating logs with mileage and delivery information
Self-employeedRoseville, CA
Porter
09.2017 - 05.2021
Job overview
- Performed cleaning and maintenance duties as directed.
- Cleaned and organized building areas as required.
- Demonstrated commitment through impeccable attendance and quality performance.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Celebrations IncRoseville, CA
Driver Assistant/Warehouse
09.2017 - 09.2019
Job overview
- Exhibited good attendance, work habits and willingness to learn job functions.
- Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
- Used pallet jacks, handcarts and dollies to transport products to truck and to customers.
- Secured products on truck with use of straps, load bars and bulkhead attachment points.
- Mapped out locations using GPS applications.
- Used proper safety techniques and gear such as lifting straps to move items off truck.
Integrity Valey Phoenix , AZ
Valet Attendant
03.2022 - Current
Job overview
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Welcomed arriving guests and explained car retrieval procedures.
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
Education
Arizona State UniversityPhoenix, Arizona
Bachelor of Arts from Business
06.2024
American River CollegeSacramento
Business Administration
01.2018
Roseville High SchoolRoseville, CA
High School Diploma
05.2017
Skills
- Hard Working
- Critical Thinking
- Organized
- Team Player
- Customer-focused
- Customer service
- Barista Experience
- Cash Handling
- POS
- Time Management
- Upbeat and Positive Personality
- POS Systems and Ordering Platforms
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
Timeline
Valet Attendant
Integrity Valey
03.2022 - Current
Barista
Starbucks
05.2021 - 03.2022
Driver
FedEx
09.2019 - 05.2021
Porter
Self-employeed
09.2017 - 05.2021
Driver Assistant/Warehouse
Celebrations Inc
09.2017 - 09.2019
Arizona State University
Bachelor of Arts from Business
American River College
Business Administration
Roseville High School
High School Diploma
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