Windows
Dominic Rupert
Boise,ID
Summary
Reliable and independent professional with a proven ability to thrive in individual and team settings. Recognized for consistently finding innovative solutions to challenging problems. Adapts quickly to changing circumstances and excels in improvisation. Proactive mindset and dedicated to continuous learning, committed to staying ahead in the field.
Overview
5
5
years of professional experience
Work History
Administrative Associate
Transportation Compliance Service
02.2024 - Current
- Utilize SalesForce CRM to manage requests with Department of Transportation registrations and form requests.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Collaborate with other team members on achieving goals and helping drive sales with quick turnaround times.
- Make calls to clients to follow up on form submissions.
- Follow up with clients on DOT registrations and Motor Carrier number registrations.
- Edited documents to improve accuracy of language, flow, and readability.
Software Engineer 1
Idaho State Tax Commission
03.2023 - 09.2023
- Build and maintain databases using SSMS and SQL
- Use Visual Basic to create and edit Business Objects/Classes
- Address requests from within the agency to create and modify forms for taxpayers
- Debugged software and hardware issues and created bug reports for software development teams
- Reviewed software requirements and provided feedback to ensure that the software meets customer needs
- Installed and configured various software applications and services to support the organization's needs.
- Coordinated with other engineers to evaluate and improve software and hardware interfaces.
- Analyzed proposed technical solutions based on agency requirements.
- Tested methodology with writing and execution of test plans, debugging and testing scripts and tools.
Pharmacy Technician
Albertsons Companies
10.2022 - 03.2023
- Oversee Data Entry, Insurance claims, filling, and selling prescriptions to the public
- Using proprietary pharmaceutical software to handle patient files and keeping track of prescriptions, insurance info, insurance claims and possible rejections
- Assisted pharmacists in preparing and dispensing medications, IV solutions, and infusion therapies
- Reviewed and verified customer information and insurance provider information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
Software Development Student
CodeWorks
01.2022 - 08.2022
- Built 9 Single Page Applications using Vue3, JavaScript, C# .NET, CSS and HTML
- Learned best practices with refactoring and organizing code
- Developed APIs in Node.js and C# used in conjunction with MongoDB, MySQL, and Auth0
- Over 700 hours of hands on application development
- Developed a full stack application with a team of 5 over the course of two weeks and deployed on Heroku
- Debugged software and hardware issues and created bug reports for software development teams
- Identified and implemented best practices for software development.
Driver/Warehouse Associate
Platt Electric Supply
09.2019 - 11.2021
- Processed payments and created accounts using an IBM AS/400 operating system
- Practiced inventory control using databases and manifests
- Used custom applications for route creation and guidance
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Delivered goods and products to customer on time and in excellent condition.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Coordinated efficient routes to avoid delays and optimize schedules.
Education
High School Diploma -
San Ramon Valley High School
Danville, CASoftware Engineering
Codeworks
Boise, ID08.2022
Skills
- Customer Service
- Task Prioritization
- Document Management
- Ability to Multitask
- Flexibility and Adaptability
- Communication
- Code Review
- Agile Methodologies
- Object-Oriented Programming (OOP)
- Relationship Building
- Software Updates
- End-user support
- Hardware installations
- Technical Support
- Application installations
- Software configuration
Personal Information
Title: Technical Support Specialist
Software
Timeline
Administrative Associate
Transportation Compliance Service
02.2024 - Current
Software Engineer 1
Idaho State Tax Commission
03.2023 - 09.2023
Pharmacy Technician
Albertsons Companies
10.2022 - 03.2023
Software Development Student
CodeWorks
01.2022 - 08.2022
Driver/Warehouse Associate
Platt Electric Supply
09.2019 - 11.2021
High School Diploma -
San Ramon Valley High School
Software Engineering
Codeworks
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