Dominic Schmiedt

Sioux Falls,SD

Summary

Results-oriented professional with extensive experience in fiber optics, IP based networks, structured cabling systems, and known for strong problem-solving abilities and a customer-centric approach, consistently delivering quality service and collaboration across teams to enhance project outcomes.

Overview

years of professional experience

Work History

Fiber Optic Technician

Alliance Communications

Garretson, SD

07.2019 - 04.2026

Led installation and splicing of fiber optic cables in residential and commercial settings.
Trained junior technicians on best practices for fiber optic testing and troubleshooting.
Conducted quality assurance inspections to verify integrity of installed systems.
Collaborated with project managers to develop efficient workflows for fiber optic and service install projects.
Diagnosed technical issues using advanced testing equipment to minimize downtime.
Implemented process improvements that enhanced installation efficiency and reduced errors.
Monitored project timelines and resource allocation to ensure timely completion of tasks.
Increased network reliability through meticulous fusion splicing, termination, and testing of fiber optic cables.
Enhanced network performance by efficiently installing and maintaining fiber optic systems, structured cabling, and end user electronics.
Upheld quality standards in all completed work by strictly following established procedures for handling delicate components such as optical fibers, connectors, and hardware devices.
Provided exceptional customer service through clear communication about project progress, timelines, and expectations throughout the process.
Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
Ensured optimal system operation by conducting regular inspections and preventive maintenance across a wide network.
Contributed to successful project completion by coordinating closely with other technicians, engineers, and managers..
Reduced troubleshooting time with accurate identification and repair of fiber optic faults, structured cabling issues, or equipment failures.
Showcased strong problem-solving skills in quickly adapting to unexpected challenges during project execution, minimizing delays and maintaining overall project success.
Improved customer satisfaction by promptly responding to service requests and providing high-quality technical support.
Assisted in the design and implementation of custom fiber optic network and end user solutions to meet unique client needs.
Conducted site surveys to validate customer's infrastructure deliverables.
Empowered team productivity, leading collaborative efforts to tackle complex fiber optic and network installations as well as repair challenges.
Installed and maintained fiber optic systems to ensure high-speed internet access for thousands of users.
Researched and recommended network and data communications hardware and software.
Worked closely with network administrators and server engineers to deliver quality service.
Located and repaired line faults to maintain existing network without causing signal failure interruptions.
Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces in residential and commercial applications.
Read blueprints and schematics to correctly place equipment.
Fostered strong professional relationships with clients by consistently delivering a high-quality network and services.
Provisioned various network components: routers, switches, cameras, phones, hot spots, PCs, ect.

Combination Technician

Santel Communications

Woonsocket, SD

10.2004 - 07.2019

Installed and maintained telecommunication systems, ensuring optimal performance and reliability with services including phone, TV, internet, and security solutions.
Diagnosed faults in network equipment that included copper, wireless, and fiber optic components, implementing effective solutions to restore service promptly.
Streamlined job completion times by effectively utilizing tools and resources for various technical tasks.
Increased efficiency by thoroughly diagnosing and repairing telecommunications equipment.
Performed software updates on telecommunications equipment, improving overall system performance for users.
Enhanced customer satisfaction by providing timely resolutions to technical issues.
Accurately documented completed jobs, contributing to accurate record-keeping.
Coordinated schedules with clients and other technicians, ensuring timely completion of projects and minimal disruption to customers'' daily activities.
Educated clients on system features and functionality, ensuring optimal use of their telecommunication services.
Provided exceptional customer support through clear communication and diligent problem-solving efforts throughout each service call or task performed.
Maintained a high level of professionalism while interacting with clients, fostering positive relationships and promoting trust in the company's service offerings.
Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
Trained junior technicians on installation procedures and troubleshooting techniques, fostering skill development.
Conducted routine inspections of infrastructure to identify potential issues before they escalated into problems.
Optimized workflow processes by developing best practices for equipment maintenance and repair operations.
Evaluated new technologies and tools, recommending upgrades to improve overall efficiency and service quality.
Assisted in the installation of new networks, enabling clients to access faster and more reliable communication services.
Collaborated with team members to complete complex installations and repairs, resulting in reduced downtime for customers.
Demonstrated strong troubleshooting skills in resolving network connectivity issues, leading to fewer instances of dropped or disrupted services.
Contributed to a safe work environment by adhering to safety protocols and best practices while performing tasks.
Participated in ongoing training sessions, staying current with industry trends and technological advancements within the field of telecommunications services.
Installed wiring, cabling and networking hardware on customer premises including residential and commercial applications.
Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
Researched and recommended network and data communications hardware and software.
Worked closely with network administrators and server engineers to deliver quality service.
Read blueprints and schematics to correctly place equipment.

Education

Associate of Applied Science - Telecommunications

Mitchell Technical Institute

Mitchell, SD

05-2000

Skills

Highly excell in all aspects of a fiber optic network: splicing, testing, installing, design, and fault location

Extremely proficient in structured cabling installation, testing, design, and troubleshooting in both commercial and residential environments

Well versed in wireless communications including transport and wifi applications

Very knowledgeable in network security and IP networking

Have done both outside plant engineering and inside plant engineering

Very proficient in installing, provisioning, and troubleshooting equipment across a broad range of platforms

Can operate and work on various pieces of equipment

Believe strongly in the importance of teamwork, collaboration, and communication amongst team members

Prioritize professionalism and have a strong sense of customer service, including education and hands on support to the end user

Have a very strong work ethic, strong leadership skills, am very reliable, have good time management and prioritization abilities, meticulous in my work, self motivated, and am always looking to improve

Languages

English

Timeline