Dominic Shivone
Philadelphia,PA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
9
9
years of professional experience
Work History
Server/Bartender
Wilder
Philadelphia, PA
05.2022 - 12.2024
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Gran Caffe L'aquila
Philadelphia, PA
04.2016 - 12.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Manager of Operations
Alice
Philadelphia, PA
03.2021 - 05.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
Education
Bachelor Of Arts - Psychology
Temple University
Philadelphia, PA05.2019
Skills
- Guest engagement
- Hospitality service expertise
- Cleanliness standards
- High volume dining
- Suggestive selling
- Strong work ethic
Timeline
Server/Bartender
Wilder
05.2022 - 12.2024
Manager of Operations
Alice
03.2021 - 05.2022
Server
Gran Caffe L'aquila
04.2016 - 12.2024
Bachelor Of Arts - Psychology
Temple University