Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Leah Fitzgearld

Leah Fitzgearld

Yuma,AZ

Summary

Dynamic professional with a proven track record in guest engagement and complaint handling, honed across roles at Applebee's Grill + Bar and other establishments. Excelled in upselling, boosting sales significantly, and fostering positive customer relationships through exceptional service. Adaptable and skilled in payment management, Hardworking, fast Learning team player ready to excelle at any challenge.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Server/Bartender

Applebee's Grill + Bar
11.2018 - 10.2024
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.

  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.

Server

The Grover
01.2016 - 10.2018
  • Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Cultivated warm relationships with regular customers.
  • Assisted in food preparation as directed while following instructions to meet specific dietary needs.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Checked guests' identification before serving alcoholic beverages.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Server

Planos 1st and 10
07.2014 - 12.2015
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Gained extensive knowledge in data entry, analysis and reporting.

Sales Associate

K1 Speed
11.2011 - 05.2014
  • Engaged with customers to build rapport and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Server

Chaucers
01.2008 - 10.2011
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Increased sales significantly by upselling higher-end products to customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

Diploma -

Friaco High School
Frisco, TX
05.2008

Skills

  • Food Running
  • Food Delivery
  • Guest Engagement
  • Table Bussing
  • Complaint Handling
  • Payment management
  • Product Sales
  • Client Engagement
  • Guest Relations
  • Telephone Etiquette
  • Flexible Schedule
  • Caller Assistance

Certification

Tabc certified

Food handlers

Timeline

Server/Bartender

Applebee's Grill + Bar
11.2018 - 10.2024

Server

The Grover
01.2016 - 10.2018

Server

Planos 1st and 10
07.2014 - 12.2015

Sales Associate

K1 Speed
11.2011 - 05.2014

Server

Chaucers
01.2008 - 10.2011

Diploma -

Friaco High School

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Leah Fitzgearld