Dominic Trudeau
Cantonment,FL
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
1
1
Language
Work History
Customer Service Representative
Conduent
Pensacola, FL
06.2025 - 11.2025
- Collaborated with team members to identify process improvements, increasing overall customer satisfaction ratings.
- Analyzed feedback from customers to develop actionable insights for product improvements and service enhancements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Sales Associate
Krispy Kreme
Pensacola, FL
06.2024 - 06.2025
- Collaborated with management to streamline checkout processes, reducing wait times for customers during busy hours.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Customer Service Representative
TTEC
Pensacola, FL
04.2021 - 05.2024
- Resolved customer inquiries through multiple communication channels, ensuring prompt and accurate responses.
- Utilized CRM software to track customer interactions, enhancing service delivery and follow-up efficiency.
- Managed escalated customer issues effectively, demonstrating strong problem-solving skills and conflict resolution strategies.
- Contributed to team goals by consistently meeting performance metrics related to response time and issue resolution rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Associate
Winn Dixie Supermarket
Cantonment, FL
03.2019 - 02.2021
- Provided exceptional customer service, addressing inquiries and resolving issues to enhance shopping experience.
- Maintained accurate inventory levels through regular stock checks and efficient replenishment processes.
- Assisted in training new staff, fostering a collaborative team environment and improving service quality.
- Implemented promotional displays, increasing product visibility and driving sales during peak periods.
- Monitored cash handling procedures, ensuring compliance with company policies and enhancing transaction accuracy.
Education
GED -
Pensacola State College
Pensacola, FL11-2019
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Call center experience
Computer proficiency
Payment processing
Languages
English (Fluent)
Interests
- Coding and Programming
- Digital Art and Animation
- Video Game Design
- Baking
- Learning new cooking techniques and expanding my culinary skills
Declaration
I hereby declare that the information provided is true and accurate to the best of my knowledge.
Additional Information
- Prior Military Experience
- Open to remote work opportunities.
Timeline
Customer Service Representative
Conduent
06.2025 - 11.2025
Sales Associate
Krispy Kreme
06.2024 - 06.2025
Customer Service Representative
TTEC
04.2021 - 05.2024
Sales Associate
Winn Dixie Supermarket
03.2019 - 02.2021
GED -
Pensacola State College