Dominic Ursetto
Naples,FL
Summary
Dedicated and experienced S3 technician with a proven track record of reliability, productivity, and technical proficiency. Skilled in diagnosing and repairing complex vehicle systems, with a strong commitment to quality and safety. Eager to leverage my expertise and abilities in a new service center, ideally returning to my home state and contribute to a dynamic team. Committed to continuous learning and delivering exceptional service to ensure customer satisfaction and operational excellence.
Overview
2
2
years of professional experience
Work History
Service Technician
Tesla
Naples, FL
07.2024 - Current
- Perform diagnostics on all vehicle systems including chassis, thermal, high voltage, electrical, DAS, infotainment and NVH.
- Executed heavy work on high voltage batteries and drive units, ensuring compliance with safety standards.
- Educated and mentored technicians on complex repair techniques and safety protocols, improving overall technical skills.
- Managee procurement for our shop, selecting and purchasing tools and equipment to optimize shop efficiency and repair quality.
- Serve as a help to front of house with customers, related to concerns on their vehicles, explaining repair procedures and ensuring customer satisfaction.
- Support regional operations by traveling to other locations to provide assistance with aging vehicles.
- Maintain a strong focus on safety, quality and continuous improvement
- Attended multiple training courses at our nearest training center to obtain high voltage certifications and ensure my own development within the company.
Education
Associate of Applied Science - Automotive Technology
Universal Technical Institute
Lisle, IL12-2020
Skills
- Penthouse and Discharge certified
- eProcurement purchaser
- Customer service
- Effective communication
- Attention to detail
- Continuous improvement
- Problem solving
- Vehicle diagnostics
- Complex repairs
- Team leadership
Timeline
Service Technician
Tesla
07.2024 - Current
Associate of Applied Science - Automotive Technology
Universal Technical Institute