Dominic Ward
Durant,OK
Summary
The profession of being a croupier has enabled me to hone my professional skills in the understanding of the gaming industry. However its my intention that this experience is only half fulfllled.What a wonderful journey so far.
Overview
27
27
years of professional experience
Work History
Casino Floor Supervisor
Choctaw Nation
09.2020 - 12.2022
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Watched closely to catch errors and notified surveillance of irregularities.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Monitored chips purchases, table inventories and player win ratios.
Pit Manager
Hard Rock International
05.2008 - 12.2019
- Coordinated staff schedules, rotations and breaks.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Interpreted and enforced rules for gameplay and betting limits.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
Casino Manager
Royal Caribbean International
12.1998 - 10.2007
- Organized and controlled [Number] blackjack and poker tournaments every month.
- Coordinated staff schedules, rotations and breaks.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Interpreted and enforced rules for gameplay and betting limits.
Croupier
Castle Casino Blackpool
10.1995 - 07.1998
Education
Arnold High School
Blackpool UK05.1993
Skills
- Money Transfers
- Training Employees
- Critical Thinking
- Greeting Guests
Timeline
Casino Floor Supervisor
Choctaw Nation
09.2020 - 12.2022
Pit Manager
Hard Rock International
05.2008 - 12.2019
Casino Manager
Royal Caribbean International
12.1998 - 10.2007
Croupier
Castle Casino Blackpool
10.1995 - 07.1998
Arnold High School