Anthony Johnston
Sherman,Texas
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
28
28
years of professional experience
Work History
Table Games Floor Supervisor
Choctaw Nation
06.2016 - 08.2023
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Monitored chips purchases, table inventories and player win ratios.
- Watched closely to catch errors and notified surveillance of irregularities.
- Oversaw area games to maintain security and compliance.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Trained, supervised and evaluated workers.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
Store Manager
AutoZone
03.2011 - 03.2016
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Zone Manager
Walmart
05.2007 - 07.2011
- Analyzed and improved performance across zone using sales metrics and performance reports.
- Increased profit margin through inventory control, cost control and increased route productivity.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed reports of zone performance and presented data to upper management.
- Considered and approved policies to support company initiatives and overall performance.
Soldier
U.S. Army
01.1996 - 07.2006
- Secured and protected military property, assets, and personnel.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Coached and mentored new recruits for motivated, high-performing teams.
- Assembled, disassembled and maintained various weapons for operational readiness.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Maintained required level of proficiency in use of firearms.
Education
No Degree - Computer And Information Sciences
Southeastern Oklahoma State University
Durant, OKHigh School Diploma -
Iowa Park High School
Iowa Park, TX05.1994
Skills
- Jackpot Payment Management
- Complex Problem-Solving
- Money Transfers
- Operational Efficiency
- Retail Support
- Payment Processing
- Forklift Driver
Timeline
Table Games Floor Supervisor
Choctaw Nation
06.2016 - 08.2023
Store Manager
AutoZone
03.2011 - 03.2016
Zone Manager
Walmart
05.2007 - 07.2011
Soldier
U.S. Army
01.1996 - 07.2006
No Degree - Computer And Information Sciences
Southeastern Oklahoma State University
High School Diploma -
Iowa Park High School