Kimberly Bradshaw
Yuba City,CA
Summary
Resourceful Table Games Floor Supervisor known for high productivity and efficient task completion. Specialized in team leadership, conflict resolution, and customer service excellence, ensuring smooth casino operations. Excel in communication, problem-solving, and adaptability to maintain operational integrity and enhance guest satisfaction.
Overview
21
21
years of professional experience
Work History
Table Games Floor Supervisor
Hard Rock Casino
Wheatland, California
05.2024 - Current
- Ensured compliance with all applicable gaming regulations and laws.
- Supervised the day-to-day operations of table games, including scheduling staff, assigning duties, and resolving disputes.
- Monitored performance of dealers to ensure accuracy in dealing procedures and adherence to gaming regulations.
Assistant Shift Manager
Sky River
Elk Grove, CA
06.2022 - 05.2024
- Conducted daily shift meetings and communicated task assignments for the day.
- Assisted with recruiting, interviewing, and hiring new employees.
- Ensured compliance with all safety regulations and policies.
- Resolved customer complaints promptly and professionally.
- Maintained accurate records of employee attendance, hours worked, and job performance evaluations.
- Monitored inventory levels, restocked items as needed, and placed orders when necessary.
- Trained new hires on company operations, policies, and procedures.
- Managed a team of up to 40 employees on a daily basis.
- Facilitated communication between upper management and staff members regarding any issues that arose.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Table Games Pit, Supervisor, Dealer
Thunder Valley Casino
Lincoln , CA
06.2003 - 02.2022
- Ensured that all guests were provided with an enjoyable gaming experience by enforcing game rules, resolving disputes and providing customer service.
- Developed efficient strategies for dealing with difficult customers or situations.
- Maintained accurate records of pit activity including revenue, expenses, comps and tips.
- Supervised the cleaning and maintenance of equipment to ensure safe operations.
Education
GED -
Sacramento State
Sacramento, CASkills
- Promotions coordination
- Security management
- Leading employees
- Gaming regulations
- Observing operations
- Time management abilities
- Employee performance evaluation
- Observe gamblers
- Customer Service
- Reliability
- Employee Supervision
- Cash Handling
- Multitasking
- Customer Retention
- Jackpot payment management
- Gambling regulations compliance
References
References available upon request.
Timeline
Table Games Floor Supervisor
Hard Rock Casino
05.2024 - Current
Assistant Shift Manager
Sky River
06.2022 - 05.2024
Table Games Pit, Supervisor, Dealer
Thunder Valley Casino
06.2003 - 02.2022
GED -
Sacramento State