Harvey Goss

Work History

Table Games Floor Supervisor

Mystic Lake Casino and Hotel

08.2004 - 11.2024

Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
Oversaw area games to maintain security and compliance.
Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
Watched closely to catch errors and notified surveillance of irregularities.

Bar Manager

Rascals Bar and Grill

04.2003 - 07.2004

Closed out cash register and prepared cashier report at close of business.
Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing Number% improvement over prior onboarding process.
Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Improved customer service rankings by resolving issues quickly and accurately.

Bar Manager

Cowpony Bar

05.1992 - 04.2003

Closed out cash register and prepared cashier report at close of business.
Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing Number% improvement over prior onboarding process.
Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Improved customer service rankings by resolving issues quickly and accurately.
Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Maximized customer service by training staff, overseeing operations, and resolving issues.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
Crafted special drink and cocktail menu items for seasonal offerings.
Implemented drink prep procedures, significantly reducing wasted stock.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Managed staff schedules and maintained adequate coverage for all shifts.
Motivated staff to perform at peak efficiency and quality.

Restaurant Team Member

Champps Americana

04.1991 - 04.1992

Trained new employees by demonstrating tasks and coaching during daily activities.
Used proper techniques to prepare food and ingredients.
Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
Cultivated warm relationships with regular customers.
Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
Prepared food orders, cooking on grill and operating fry station.
Greeted guests pleasantly and answered menu questions.
Arrived to work in uniform and presentable in appearance to meet restaurant standards.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Bussed and reset tables to keep dining room and work areas clean.

Summary

Overview

Work History

Table Games Floor Supervisor

Bar Manager

Bar Manager

Restaurant Team Member

Education

General Ed -

Skills

Timeline

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