Summary
Overview
Work History
Education
Skills
Timeline
Harvey  Goss

Harvey Goss

Burnsville,MN

Summary

Dynamic and results-driven professional with extensive experience as a Table Games Floor Supervisor at Mystic Lake Casino and Hotel. Expert in guest relations and employee training, enhancing service quality and compliance. Proven track record in promoting positive atmospheres and effectively managing security protocols to ensure a safe gaming environment.

Overview

34
34
years of professional experience

Work History

Table Games Floor Supervisor

Mystic Lake Casino and Hotel
08.2004 - 11.2024
  • Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
  • Oversaw area games to maintain security and compliance.
  • Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
  • Watched closely to catch errors and notified surveillance of irregularities.

Bar Manager

Rascals Bar and Grill
04.2003 - 07.2004
  • Closed out cash register and prepared cashier report at close of business.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing Number% improvement over prior onboarding process.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Improved customer service rankings by resolving issues quickly and accurately.

Bar Manager

Cowpony Bar
05.1992 - 04.2003
  • Closed out cash register and prepared cashier report at close of business.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing Number% improvement over prior onboarding process.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.

Restaurant Team Member

Champps Americana
04.1991 - 04.1992
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Used proper techniques to prepare food and ingredients.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Cultivated warm relationships with regular customers.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
  • Prepared food orders, cooking on grill and operating fry station.
  • Greeted guests pleasantly and answered menu questions.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

General Ed -

Pima Community College, Tucson, AZ

Skills

  • Guest relations
  • Employee scheduling
  • Team management
  • Promotions coordination
  • Policy enforcement
  • Surveillance monitoring
  • Security management
  • Gaming regulations
  • Training employees
  • Greeting guests
  • VIP services
  • Compliance monitoring
  • Player development
  • Supporting promotions
  • Casino security
  • Resolving complaints
  • Overseeing security
  • Leading employees

Timeline

Table Games Floor Supervisor - Mystic Lake Casino and Hotel
08.2004 - 11.2024
Bar Manager - Rascals Bar and Grill
04.2003 - 07.2004
Bar Manager - Cowpony Bar
05.1992 - 04.2003
Restaurant Team Member - Champps Americana
04.1991 - 04.1992
Pima Community College - General Ed,
Harvey Goss