Dominic Williams
Fort Pierce,FL
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator/satisfactory multitasking. Adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Leader
Chick-fil-A
09.2021 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Collected, arranged, and input information into database system, Including digital database
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Crew Member
Popeye's Restaurants
04.2021 - 07.2021
- Worked well in a fast-paced, high pressure environment
- Greeted and served customers
- Answered customer questions
- Answered and made phone calls
- Worked at the front counter, front office and drive thru.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Stocked shelves to organize aisles in assigned department.
- Accurately operated cash register to process customer payments.
Education
High School Diploma -
Pennfoster College
Virtual07.2023
Skills
- Guest Services
- Guest Relations Experience
- Cash Handling
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Team Supervision
- Staff Training
- Safety
- Flexible Schedule
Work Authorization
Authorized to work in the US for any employer
Certification
- ServeSafe Certification
Timeline
Team Leader
Chick-fil-A
09.2021 - Current
Crew Member
Popeye's Restaurants
04.2021 - 07.2021
High School Diploma -
Pennfoster College