Dominic A. Rodriguez
Houston,Texas
Summary
Hard-working, team player seeks a job with your company to further his career and add consistent, reliable work that will help the organization succeed. Certified Pipefitter effective at resolving issues and achieving challenging goals, while exhibiting an excellent work ethic and time management expertise. Adept at completing assignments thoroughly, under budget, and on time. An organized, detail-oriented and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Experienced Customer Service Representative with 5 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Overview
18
18
years of professional experience
Work History
Cook
Southern Foodservice Management Inc.
07.2022 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Overnight Stocker
HEB
07.2018 - 04.2020
- Reset Shelves by taking down old beams and replacing them with new ones
- Organizng items using Plan-O-Grams making sure shelves and items are secure before allowing customers to accesss items.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Merchandising Associate / Hardware Resetter
Third Party Retailer/ Home Depot
10.2017 - 09.2018
- Provided positive shopping experience, employing conflict resolution skills when problems arose.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Worked closely with individual customers to identify unique needs and supply appropriate products.
- Reported potential conflicts or issues to maximize sales and reduce shrink.
- Reset shelves by taking down old beam and replacing them with new ones labeling and organizing items
using plan o gram making sure shelves and items are secure before allowing customers to access items
Sales Agent
Cox Communications
02.2015 - 05.2018
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Busser/Barback
Ballast Point Brewing and Spirits
07.2016 - 07.2017
- Tapping kegs pouring drinks and performing regular bussing and food running duties at
- Ballast Points full service Restaurant and Brewery.
Pipe Fitter
Southeast Fire Protection
07.2015 - 01.2017
- Install fire sprinkler systems in new construction buildings, run units
Customer Service Representative
American Customer Care
03.2013 - 01.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Pipe Fitter/Foreman
American Fire Systems
02.2012 - 07.2015
- Install fire sprinkler systems in new construction buildings, run units, supervise employees, maintain employee hours.
Lead Picker
Alcon Manufacturing
03.2014 - 10.2014
- Prepare medical packs for eye surgery.
Department Leader
Cardinal Health
08.2011 - 02.2012
Warehouse worker
Walmart
08.2008 - 02.2009
- Picked medicine for all major hospitals and pharmacy using handheld
- RF devices, manage inventory, stocker , cherry picker, electric pallet jack, crown certified.
Stock Leader
Frito Lay
07.2008 - 12.2008
- Worked on inventory in stock room for store; supervised fellow stock workers;, Pre-Pick
- Assembly line; Warehouse; load and unload trucks
General Laborer
TEI Temp Service
06.2007 - 02.2008
- Warehouse duties; remodeled Walmart
Education
High School Diploma -
Serra High School
Skills
- SKILLS AND KNOWLEGE
- System Trouble Shooting
- New Construction Installations
- Codes Expertise
- Industrial Piping
- Emergency Repairs
- Good Problem Solver
- Precise
- Blueprint Expertise
- Cut, groove, and thread steel pipes
- 300 machine
- Skilled in CPR, Forklift Operating, Chemical Spill and Haz-Mat Certified
- Excel/Word/Power Point
- Excellent communication skills
Timeline
Cook
Southern Foodservice Management Inc.
07.2022 - Current
Overnight Stocker
HEB
07.2018 - 04.2020
Merchandising Associate / Hardware Resetter
Third Party Retailer/ Home Depot
10.2017 - 09.2018
Busser/Barback
Ballast Point Brewing and Spirits
07.2016 - 07.2017
Pipe Fitter
Southeast Fire Protection
07.2015 - 01.2017
Sales Agent
Cox Communications
02.2015 - 05.2018
Lead Picker
Alcon Manufacturing
03.2014 - 10.2014
Customer Service Representative
American Customer Care
03.2013 - 01.2016
Pipe Fitter/Foreman
American Fire Systems
02.2012 - 07.2015
Department Leader
Cardinal Health
08.2011 - 02.2012
Warehouse worker
Walmart
08.2008 - 02.2009
Stock Leader
Frito Lay
07.2008 - 12.2008
General Laborer
TEI Temp Service
06.2007 - 02.2008
High School Diploma -
Serra High School
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