Dominica Singleton
Las Vegas
Summary
Adept in customer service and bilingual proficiency, I excelled at MGM Resorts by enhancing operational efficiency and fostering client relationships. My teamwork and collaboration skills, coupled with a knack for multitasking, significantly contributed to streamlining processes. My background also includes roles in stock and sales, where I leveraged these abilities to achieve and surpass objectives.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
Work History
Office Services
MGM Resorts
Las Vegas
08.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Ensured that all shipments were properly labeled and weighed correctly.
- Tracked package delivery status using various online applications.
- Sorted incoming mail and distributed to appropriate departments.
- Prepared documents for mailing by folding, stuffing, sealing, stamping, and affixing postage.
- Scanned documents into electronic filing system.
- Delivered interoffice mail between offices within the building complex.
Stock Associate
Mirage
Las Vegas
08.2016 - 07.2024
- Packaged items with appropriate materials to prevent damage during shipping.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Stored returned items in designated area according to company policy.
- Received shipments of new products, unpacked items, verified quantities against invoices, and stocked them on shelves.
- Processed customer purchases at checkout counter using cash register or point-of-sale system.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
Sales Associate
Treasure Island
Las Vegas
03.2006 - 09.2016
- Developed trusting relationships with customers by making personal connections.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Greeted customers to determine wants or needs.
- Computed purchases and received and processed cash or credit payment.
- Upsold additional items based on customer interests and needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Processed transactions using a point-of-sale system.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
High School Diploma -
Rancho High School
Las Vegas, NV 06-1997
Skills
- Customer service
- Multitasking Abilities
- Teamwork and collaboration
- Good Telephone Etiquette
- Bilingual Spanish and English
Timeline
Office Services
MGM Resorts
08.2024 - Current
Stock Associate
Mirage
08.2016 - 07.2024
Sales Associate
Treasure Island
03.2006 - 09.2016
High School Diploma -
Rancho High School