Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sue Ann Puello

Fort Lauderdale,FL

Summary

Driven professional with a proven track record at Conrad & Scherer, enhancing office efficiency and client satisfaction. Skilled in office management and customer service, adept at streamlining administrative processes and building client relationships. Demonstrates a positive attitude and strong time management abilities, contributing to a productive and welcoming work environment.

Overview

27
27
years of professional experience

Work History

Office Services

Conrad & Scherer
06.2001 - 10.2024
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Distributed incoming mail from shipments, couriers and postal delivery to Number departments within organization.
  • Managed front desk area by welcoming and greeting visitors and responding to in-person requests.
  • Used scanner and Software to scan important documents into computer system.
  • Answered telephone calls and read emails to redirect calls and forward emails to appropriate personnel.
  • Monitored stock of office supplies to report shortages to management.
  • Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
  • Reviewed files and records to obtain information to respond to customer and client requests.
  • Operated Type and Type postage equipment to register weight of packages, automatically open letters and apply meter postage on outgoing mail.
  • Planned and booked travel arrangements and venues for company events and meetings.

Sales Associate

Just For Feet
01.1998 - 06.2001
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Education

Two Years - Criminal Justice

Miami Dade College
Miami, FL

St Thomas Aquinas High School
The Bronx, NY
06.1996

Skills

  • Scheduling and Planning
  • Filing systems
  • Telephone inquiries
  • Documentation Review
  • Meeting Preparation
  • Travel Arrangements
  • Positive Attitude
  • Customer Service
  • Time Management
  • Valid Driver's License
  • Dedicated Team Player
  • Verbal Communication
  • Relationship Building
  • Prioritizing Work
  • Scheduling appointments
  • Professional and mature
  • Office Management
  • Appointment Scheduling

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Office Services

Conrad & Scherer
06.2001 - 10.2024

Sales Associate

Just For Feet
01.1998 - 06.2001

Two Years - Criminal Justice

Miami Dade College

St Thomas Aquinas High School

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Sue Ann Puello