DOMINICA YBARRA

• Facilitated arrangement processes with utmost empathy and professionalism for grieving families.
• Maintain an up to date knowledge on Cemetery Law
• Review and validate DPOAH and/or AHCD documents and family relationships in determining legal next of kin
• Capture Vital Statistic Information for Death Certificate and Disposition permits
• Identification of Decedent independently and/or with family per company guidelines
• Chapel and reception hall scheduling
• Confirmation of cemetery property ownership, interment rights, property balance and at-need burial location verification
• Assist family in application for financing
• Memorial stationary and video montage orders
• Floral arrangement specifications
• Order of clergy and musicians
• Assist families in designing memorial marker
• Obtain embalming authorization and coordinated decedent care, cosmetic and dressing details with mortuary
• Obtain all required and appropriate documents to case per company policy
• Clear and consice documentation of meeting referencing family wishes and needs
• Ensure all documents are uploaded in HMIS and submitted to document verification compliance department within timely manner
• Arrange traditional burial, cremation burial, cremation take home, ship in / ship out, infant, children and conjunction cases
• Collection of payment and finalization of contracts
• Handling and processing of large cash payments in compliance with government reporting regulations
• Weekly rotation of high call volume and email correspondence switchboard customer service
• Act as a liaison between family and all departments involved in serving family throughout arrangements process
• Consistent follow up and communication with family during arrangement process

•Maintain current knowledge on all products, promotions and cemetery development/inventory

•Timely delivery of Consumer Guide, General Price List, Casket Price List and Outer Burial Container Price List

• Warm lead follow up with at need families

•Independent lead generation through door to door sales, event coordination and daily high volume calls/emails

•Clear and knowledgeable presentation of preneed funeral products and options

•In person cemetery tours

•Cemetery property selection and reservation

•Consistent quarterly quota

•Contract writing and delivery with contract entry department

•Delivery and presentation of Aftercare Plan to family

• Maintained and shared portfolios of artistic work to demonstrate styles, interests, and abilities with potential customers.
• Edited personalized client photos and/or videos for digital distribution by managing graphics, sound, music mix and color correction.
• Evaluated and selected scenes for pacing, entertainment value and continuity , trim shots and edit content.
• Demonstrated ability to understand clients vision and maintain alignment with vision throughout editing process.

• Administer respiratory treatments through ventilator
• Suction Trach
• Stoma Care
• Crush and administer prescribed medications
• Order and stock supplies
• Maintain sterile living environment
• Prepare specialized meal plans as prescribed by physician

• Intake coordinator
• Drug testing
• Conducted background checks
• Developed and implemented comprehensive case management plans to address client needs and goals.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Monitored clients' progress and tracked client services to provide crisis interventions.