Dominick Bartnik
Summary
Dynamic professional with a proven track record at Gateway Chevrolet, enhancing customer satisfaction and boosting sales. Skilled in cost estimates and renowned for exceptional customer service expertise. Demonstrated ability to resolve complex issues, leading to a significant increase in repeat business. Expert in fostering client loyalty and driving revenue growth through strategic problem-solving and interpersonal skills. Strive to Maximize ELR/ HPRO while maintaining customer satisfaction.
Overview
11
11
years of professional experience
Work History
Service Writer
Gateway Chevrolet
03.2021 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
Service Manager
Galpin Ford And Rv
02.2018 - 02.2021
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
Iron Worker
Steel Erection & Maintenance
10.2016 - 03.2017
- Complied with OSHA and company safety guidelines for height safety, lock out tag out, confined space, and hazardous material handling.
- Erected structural steel and iron frameworks for commerical buildings and residential buildings.
- Cut metal components to required lengths using metal shears, hacksaws, and bar cutters.
- Ensured structural integrity by properly installing and aligning steel components according to specifications.
- Maintained clean and organized workspaces, contributing to overall productivity and a safe working environment.
Director of Fitness Operations
Mountainside Fitness
05.2015 - 06.2016
- Designed comprehensive training curriculums for group classes, accommodating diverse skill sets and interests among participants.
- Organized engaging events such as workshops and seminars that fostered community involvement while promoting health awareness.
- Led a team of fitness professionals, providing coaching and guidance for their career growth and ensuring optimal performance.
- Collaborated with other department heads within the organization to align efforts toward unified business objectives.
- Launched successful marketing campaigns, increasing membership enrollments and overall revenue.
Vehicle Sales Consultant
Arrowhead Honda
06.2013 - 05.2015
- Increased sales revenue through effective follow-up with prospective clients and maintaining strong relationships with existing customers.
- Organized regular training sessions for fellow sales associates on product updates, increasing team proficiency in selling new models or features effectively.
- Partnered with service department staff to ensure proper vehicle preparation prior to customer delivery, enhancing overall satisfaction levels.
- Increased vehicle sales by effectively communicating key features and benefits to potential clients.
- Delivered an exceptional buying experience from initial contact through post-purchase support, resulting in high customer satisfaction ratings.
Education
Culinary Arts
Scottsdale Culinary Institute
Scottsdale, AZSkills
- Cost Estimates
- Customer service expertise
- Empathy and patience
- Warranty processing
- Interpersonal Skills
- Computer Literate
- Problem-solving
Accomplishments
Achieved the mark of excellence award in January 2024
Achieved a CSI above average rating of a 94.9 percent
Timeline
Service Writer
Gateway Chevrolet
03.2021 - Current
Service Manager
Galpin Ford And Rv
02.2018 - 02.2021
Iron Worker
Steel Erection & Maintenance
10.2016 - 03.2017
Director of Fitness Operations
Mountainside Fitness
05.2015 - 06.2016
Vehicle Sales Consultant
Arrowhead Honda
06.2013 - 05.2015
Culinary Arts
Scottsdale Culinary Institute