DOMINICK CABRERA
Spring
Summary
Motivated and dependable professional with experience in customer service, logistics, and security operations. Strong ability to remain alert, manage high-pressure situations, and respond to incidents with professionalism. Known for reliability, attention to detail, and clear communication. Committed to maintaining safe and secure environments while supporting team success and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service & Fulfillment Coordinator
American Medical ID
Houston
09.2024 - Current
- Delivered customer support by assisting with orders, account inquiries, and product questions.
- Managed high call and order volumes in a fast-paced environment while staying organized and consistent.
- Assembled customized medical ID products with strong attention to detail and accuracy.
- Resolved customer concerns professionally, improving satisfaction and retention.
- Assisted customers in selecting products, increasing order value through recommendations.
- Collaborated with team members to meet daily production and service goals.
Ground Transportation Security Officer
IMS Logistics
Humble
06.2022 - 09.2024
- Directed vehicular traffic for buses, taxis, and passenger pickups in secure airport ground zones.
- Approached unauthorized vehicles and instructed them to relocate from restricted areas.
- Ensured compliance with safety and security protocols during all ground operations.
- Conducted regular patrols to prevent unauthorized access and ensure a secure environment.
- Coordinated taxi dispatch for passengers, ensuring timely and efficient service.
Team Leader
Smoothie King
Spring
05.2020 - 06.2022
- Led and supervised a team of 20+ employees in a high-volume retail environment.
- Trained new staff in customer service standards, safety procedures, and daily operations.
- Managed store opening and closing, cash handling, and inventory control.
- Handled customer escalations and ensured a consistently positive guest experience.
- Improved team efficiency through organization, coaching, and accountability.
Education
High School Diploma -
Richard Milburn Academy
Spring, TXSkills
- Customer Service & Conflict Resolution
- Security Monitoring & Patrol
- Traffic Direction & Crowd Control
- Access Control & Enforcement
- Incident Response & Reporting
- Team Leadership & Training
- Microsoft Office & POS Systems
- Time Management & Problem Solving
Certification
- Level II Security License
- Hazmat Certification
- Food Handler Certification
- TABC Certification
Timeline
Customer Service & Fulfillment Coordinator
American Medical ID
09.2024 - Current
Ground Transportation Security Officer
IMS Logistics
06.2022 - 09.2024
Team Leader
Smoothie King
05.2020 - 06.2022
High School Diploma -
Richard Milburn Academy