Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dominick Evans

Fredericksburg,VA

Summary

I am a person that pays attention to detail and puts my best foot forward in my jobs and all my skill sets. I work very well with people and enjoy helping others solve and find solutions to all their software and hardware issues, or anything that someone may need help with. I have an exceptional way of promoting specials and warranty's to benefit the company's and all customers without applying pressure. Other skills sets I have to benefit the working environment includes, intermediate IT abilities, customer service support as well as organizational skills. I love working with people.

Overview

1
1
year of professional experience

Work History

Geek Squad Consultation Agent

Best Buy
Fort Worth, TX
06.2021 - 04.2022
  • Listened carefully to customers and explained complex warranty information simply and concisely.
  • Built rapport quickly and persuaded customers to buy without applying pressure.
  • Worked with multiple carriers and offered customers best warrenty options for specific needs.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.

Stocking Associate

Target
Fredericksburg, VA
04.2020 - 11.2020
  • Answered queries and concerns and assisted customers with product selections.
  • Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
  • Examined and inspected stock items for defects and reported damages to supervisor.
  • Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.

Education

High School Diploma -

Massaponax High School
Fredericksburg, VA
05.2021

Skills

  • Customer Needs Assessments
  • Customer Interaction
  • Tracking and Documentation
  • Critical Thinking

Timeline

Geek Squad Consultation Agent

Best Buy
06.2021 - 04.2022

Stocking Associate

Target
04.2020 - 11.2020

High School Diploma -

Massaponax High School

Similar Profiles

CREATE PROFILE
Dominick Evans