Dominick Harper
Cadiz,OH
Summary
Results-driven social services supervisor with expertise in case management, crisis intervention, and regulatory compliance. Proven ability to develop effective policies and train staff, enhancing service delivery and client satisfaction.
Overview
9
9
years of professional experience
Work History
Social Services Supervisor
Harrison County DJFS
Cadiz, Ohio
04.2025 - Current
- Supervised caseworkers to ensure compliance with social service regulations.
- Trained staff on best practices for social services, improving client interactions.
- Developed policies that enhanced effectiveness of community services and aligned with regulatory standards.
- Evaluated case management processes to improve client outcomes and satisfaction.
- Facilitated interdisciplinary meetings to discuss client needs and collaborative solutions.
- Addressed complex client situations by implementing tailored support strategies.
- Provided feedback to social workers regarding their performance.
- Conducted annual reviews of all staff members under supervision.
- Participated in team meetings to discuss issues related to client care plans.
- Guided and supported social services staff, fostering professional development and service delivery.
- Resolved conflicts between clients, families, staff, and outside organizations in a timely manner.
- Monitored and evaluated the performance of assigned personnel.
Social Service Worker II
Harrison County DJFS
Cadiz, Ohio
07.2019 - 04.2025
- Assisted families in accessing essential services and resources.
- Coordinated client appointments and managed service schedules to ensure timely access to services.
- Provided compassionate support to clients navigating complex processes.
- Documented client interactions and maintained accurate case records.
- Collaborated with team members to improve service delivery methods.
- Trained new staff on policies, procedures, and best practices.
- Engaged with community organizations to expand program outreach and increase client access to resources.
- Resolved client inquiries and concerns, fostering trust and satisfaction through professional and empathetic communication.
QMHS
Families First Health Services
Akron, Ohio
10.2018 - 07.2019
- Assessed client mental health needs through comprehensive evaluations and interviews.
- Developed individualized treatment plans based on client assessments and goals.
- Collaborated with healthcare professionals to coordinate comprehensive care tailored to clients' needs.
- Provided timely crisis intervention and support, ensuring safety and stabilization during mental health emergencies.
- Educated clients on effective coping strategies and available resources to enhance mental wellness.
- Utilized evidence-based practices such as cognitive behavioral therapy when working with clients.
- Adhered to ethical standards outlined by the American Psychological Association.
- Conducted crisis intervention and referred clients to appropriate resources or services.
- Supported families in identifying goals for their loved ones' recovery process.
- Established a safe therapeutic environment by actively listening and responding nonjudgmentally to clients' concerns.
CPST
Pheonix Rising BHR
Canton, Ohio
05.2017 - 05.2018
- Provided crisis intervention support during critical moments for clients.
- Collaborated with healthcare providers to coordinate holistic care strategies.
- Developed individualized treatment plans for diverse client needs.
- Conducted regular assessments to evaluate client progress and well-being.
- Advocated for clients' rights within the mental health system effectively.
- Maintained accurate records of client interactions and treatment updates.
- Created detailed reports documenting interactions with clients and progress towards goals.
Education
Bachelor of Arts - Sociology
University of Akron
Akron, OH12-2009
Skills
- Case management
- Regulatory compliance
- Policy writing
- Program evaluation
- Crisis intervention
- Client advocacy
- Resource coordination
- Program assessment
- Staff training
- Team leadership
- Conflict resolution
- Effective communication
- Problem solving
- Client needs assessments
- Multitasking
- Communication skills
Affiliations
- Volunteer Youth Softball/Baseball Coach
Timeline
Social Services Supervisor
Harrison County DJFS
04.2025 - Current
Social Service Worker II
Harrison County DJFS
07.2019 - 04.2025
QMHS
Families First Health Services
10.2018 - 07.2019
CPST
Pheonix Rising BHR
05.2017 - 05.2018
Bachelor of Arts - Sociology
University of Akron