Dominick Mack
Livonia,MI
Summary
Experienced Plasma Center Lead Technician who can work in a fast-paced environment while completing many tasks at a strict deadline. Able to manage staff and allocate to which areas need help the most. Flexible and eager to learn many areas to be cross-trained and assist wherever necessary.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Technician
Biolife Plasma Services
09.2023 - Current
- Providing basic venipuncture and phlebotomy skills.
- Obtaining vital signs from donors.
- Allocating staff to certain production areas to ensure an efficient donation process.
- Training staff on skills needed for providing quality care.
- Accommodating new donors with the plasmapheresis process, making sure they are fully capable to understand the process
- Addressing and providing assistance to donor concerns.
Assistant Manager
The UPS Store
01.2022 - 08.2023
- Managing customer service engagement among customers and associates.
- Training staff members.
- Responding to customer concerns.
- Fluent in Microsoft Office (Excel, Word, PowerPoint, etc.)
- Handling customer transactions.
- Supervised day-to-day operations to meet performance, quality, and service expectations.
Lead Associate
Pet Supplies Plus
09.2020 - 12.2021
- Built strong relationships with customers through positive attitude and attentive response.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Education
Bachelor of Science - Communication Sciences And Disorders
Eastern Michigan University
Ypsilanti, MI05.2026
High School Diploma -
Stevenson High School
Livonia, MI06.2022
Skills
- Point of sale operation
- Cash Handling
- Sales expertise
- Store opening and closing
- Microsoft Office
Certification
- American Red Cross- Basic Life Support (BLS) February 2024 to February 2026
- State of Michigan- Certified Notary Public, licensed from August 2022 until August 2029
Timeline
Lead Technician
Biolife Plasma Services
09.2023 - Current
Assistant Manager
The UPS Store
01.2022 - 08.2023
Lead Associate
Pet Supplies Plus
09.2020 - 12.2021
Bachelor of Science - Communication Sciences And Disorders
Eastern Michigan University
High School Diploma -
Stevenson High School