Dominick McDuffie
Moorestown,NJ
Summary
Dynamic A/V Technician at Yorktel, enhancing event experiences through expert A/V tech troubleshooting and personalized client solutions. Skilled in fostering memorable customer interactions and managing high-stress situations with ease. Excels in guest service and ensuring seamless meeting execution and superior client satisfaction.
Overview
14
14
years of professional experience
Work History
A/V Technician
Yorktel
Lawrenceville, NJ
07.2024 - Current
- Reduced technical issues during meetings by performing regular preventative maintenance on audio-visual equipment.
- Provided personalized solutions for clients unique A/V needs, resulting in tailored event experiences that exceeded expectations.
- Collaborated with BMS clients to determine optimal A/V setup and equipment requirements, resulting in successful events.
- Gained experience using, troubleshooting and installing monitors, meetup devices, owl video devices, Microsoft Teams, etc.
- Performed weekly room checks and gave customer service in response to tech requests.
Catering Server
Staffing 911
New York, NY
06.2014 - 03.2020
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
- Maintained flexible work schedule to meet event needs.
Sales Associate
Hollister.Co
Moorestown, NJ
12.2010 - 03.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
Guess
Cherry Hill, NJ
04.2012 - 06.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Associates In Advanced Acting Techniques - Drama
American Academy of Dramatic Arts
New York, NYSkills
- Stress Tolerance
- Guest service
- Strong Communication Skills
- Cleaning and sanitizing
- Exceptional customer service
- Register
- Accounting Experience
- A/V tech troubleshooting and installation
Timeline
A/V Technician
Yorktel
07.2024 - Current
Catering Server
Staffing 911
06.2014 - 03.2020
Sales Associate
Guess
04.2012 - 06.2013
Sales Associate
Hollister.Co
12.2010 - 03.2014
Associates In Advanced Acting Techniques - Drama
American Academy of Dramatic Arts