Abigail Winn
Marlow,OK
Work Preference
Summary
Calm and efficient emergency dispatcher with a strong background in crisis management and team collaboration. Expertise in critical thinking and active listening, delivering effective communication during high-stress situations to ensure public safety and timely response.
Overview
2
2
years of professional experience
Work History
Pharmacy Technician
R&S Drug
2026.01 - Current
- Processed and filled prescriptions accurately, ensuring compliance with pharmacy regulations and patient safety standards.
- Managed inventory by ordering and restocking medications.
- Provided exceptional customer service by addressing patient inquiries and resolving medication-related issues promptly.
- Assisted pharmacists in managing inventory, including ordering and restocking medications as needed.
- Monitored expiration dates of medications, implementing timely disposal processes to minimize waste.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into the internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
911 Emergency Dispatcher
City Of Marlow
2024.12 - Current
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Maintained calm communication with distressed callers while gathering essential information.
- Utilized computer-aided dispatch systems to log incidents and manage resources effectively.
- Coordinated with law enforcement and emergency services for efficient incident management.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in the system.
- Reduced errors in dispatch procedures by maintaining accurate records of all emergency calls, resource allocations, and incident outcomes.
- Streamlined data entry processes through mastery of specialized software applications used within the 911 Emergency Dispatcher field for faster call handling times.
- Strengthened teamwork among dispatch staff through collaboration on complex cases requiring coordinated efforts from multiple agencies.
- Assisted in the implementation of new technologies and software upgrades by providing valuable feedback to IT specialists based on hands-on experience.
911 Emergency Dispatcher
Grady County Sheriff's Office
2024.07 - 2025.06
- Coordinated with law enforcement and emergency services for efficient incident management.
- Utilized computer-aided dispatch systems to log incidents and manage resources effectively.
- Maintained calm communication with distressed callers while gathering essential information.
- Processed emergency calls, accurately assessing situations to determine appropriate response protocols.
- Assisted in training new dispatchers on operational procedures and system navigation.
- Monitored radio communications to ensure timely responses from field units.
- Documented call details thoroughly to support investigations and reporting needs.
- Adapted quickly to high-pressure situations, ensuring continuous service delivery during peak times.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
- Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
- Routed calls to police, fire, and ambulance services to meet individual call needs.
- Questioned callers to determine the nature of problems and locations to direct the type of response needede needed.
- Continuously updated knowledge of changing policies, procedures, and technologies within the 911 Emergency Dispatcher field through ongoing professional development opportunities.
- Supported public safety initiatives by actively participating in community outreach events and sharing valuable information with local residents.
- Collaborated with supervisors to identify areas of improvement within departmental procedures, leading to enhanced operational efficiency.
- Served as a mentor for newly hired dispatchers, offering guidance and support throughout their training process to ensure seamless integration into the team.
Education
High School Diploma -
Lindsay High School
Lindsay, OKSkills
- Problem-solving skills
- Team collaboration
- Medication dispensing
- Patience and tolerance
- Memory retention
- Prioritization
- Situational awareness
- Information gathering
- Geographical expertise
- Problem-solving
- Critical thinking
- Works Well Under Pressure
- Teamwork and collaboration
- Active listening
- Stress tolerance
- Computer skills
- Data entry proficiency
- Map reading skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Pharmacy Technician
R&S Drug
2026.01 - Current
911 Emergency Dispatcher
City Of Marlow
2024.12 - Current
911 Emergency Dispatcher
Grady County Sheriff's Office
2024.07 - 2025.06
High School Diploma -
Lindsay High School