Dominick Mercurio
East Patchogue,NY
Summary
Dynamic professional with a proven track record in customer engagement and listing optimization, honed as an eBay Seller and at Milaero Solutions. Excelled in driving sales growth and improving service delivery through strategic marketing and strong customer service skills. Expert in inventory management and online auction tactics, significantly enhancing customer satisfaction and store performance.
Overview
17
17
years of professional experience
Work History
EBay Seller
Self Employed
Remote
04.2020 - Current
- Cultivated loyal repeat customers through personalized outreach efforts such as targeted promotions or follow-up communications after successful transactions.
- Implemented analytics tools to track store performance, identifying opportunities for growth and improvement within the marketplace.
- Developed strategic marketing initiatives to promote products across various channels, driving increased traffic to the eBay store.
- Diversified product offerings by exploring new niche markets, increasing overall store appeal to a wider range of potential buyers.
Customer Service Representative
Milaero Solutions
Bohemia, NY
01.2020 - 03.2020
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
Internal Revenue Service, IRS
Holtsville, NY
06.2009 - 06.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sales Agent
IE Industries
Bohemia, NY
02.2007 - 05.2009
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Bellport Senior High School
Brookhaven, NYSkills
- Strong customer service skills
- Online platforms
- Listing Optimization
- Inventory Management
- EBay
- Customer Engagement
Timeline
EBay Seller
Self Employed
04.2020 - Current
Customer Service Representative
Milaero Solutions
01.2020 - 03.2020
Customer Service Representative
Internal Revenue Service, IRS
06.2009 - 06.2011
Sales Agent
IE Industries
02.2007 - 05.2009
Bellport Senior High School