Dominick Nevarez
Meridian,ID
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Service Writer
Ontario Auto Ranch Ford
Ontario, OR
04.2023 - Current
- Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
- Presented accurate estimates to inform customers of service charges and expectations.
- Conferred with customers to understand service needs and write up accurate orders.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Surpassed sales goals through implementation of successful marketing strategies.
Assistant Service Manager
Meridian Auto Ranch
Meridian, ID
10.2022 - 04.2023
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Guided department employees on changes from management.
- Adhered to customer service standards to foster satisfaction and retention.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Motivated and supported employees to maintain low turnover.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Monitored employee performance through key metrics analysis.
- Managed service department budget and investigated and resolved discrepancies.
Service Writer
Stateline Subaru - Auto Ranch
Fruitland, ID
05.2022 - 10.2022
- Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
- Presented accurate estimates to inform customers of service charges and expectations.
- Conferred with customers to understand service needs and write up accurate orders.
- Collected deposits or payments and arranged for billing.
Dispatch Manager
Bish's RV
Meridian, ID
01.2022 - 05.2022
- Dispatch work orders, Quality Assurance, Scheduling vendors, Team Management, Order specialized equipment, Manage day to day operations of the shop
- Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
- Promoted safe work activities by conducting safety audits and attending company safety meetings.
- Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.
- Prepared daily work and run schedules.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
Service Writer
Lithia Ford Of Boise
Boise, ID
06.2021 - 12.2021
- Professional customer service, Multi line phones, manage calendars to set appointments, Open/Close repair orders, Handle money.
- Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
- Presented accurate estimates to inform customers of service charges and expectations.
- Conferred with customers to understand service needs and write up accurate orders.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Cutter Operator
Kraft Heinz
Ontario, OR
06.2019 - 07.2020
- Mechanical maintenance of equipment, Proper lubrication of machinery, Run optical sorting equipment and program settings as needed.
- Set up equipment and installed tools and fixtures required to carry out production goals.
- Troubleshot machinery and programming issues to exceed production goals.
- Selected and checked item quality before cutting.
- Performed physical and visual quality control inspections at different stages in process to quickly identify issues.
- Maintained clean and neat work areas to maximize productivity.
- Used hand, power and pneumatic tools to efficiently and accurately complete repair projects and line change overs.
- Completed maintenance such as sharpening or changing blades.
- Worked on feet for as many as 16 hours and moved materials weighing up to 75 pounds.
Bagging Machine Operator
Kraft Heinz
Ontario, OR
01.2019 - 06.2019
- Maintain bagging machines, replace parts as needed, adjust machine settings to keep product within specifications.
- Prepared machine for production processes by equipping with required tools and parts.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Monitored and observed production line to watch for pile-ups and jams.
- Verified production orders prior to starting set-up.
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
- Manipulated controls to set, activate and adjust mechanisms on machinery.
Education
Computer Science, CWI
Skills
- Reading technical schematics
- Repair of mechanical equipment
- Basic mechanic skills including compressed air tools
- Quality assurance
- Proper chemical handling
- Microsoft office suite
- Sales
- Detail Oriented
- Self-Starter
- Cost Estimates
- Warranty Processing
- Client Communication
- Schedules Coordination
- Order and Refund Processing
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- 75 wpm Typing Speed
- Upselling Products and Services
- Customer Account Management
- Call Documentation
Timeline
Service Writer
Ontario Auto Ranch Ford
04.2023 - Current
Assistant Service Manager
Meridian Auto Ranch
10.2022 - 04.2023
Service Writer
Stateline Subaru - Auto Ranch
05.2022 - 10.2022
Dispatch Manager
Bish's RV
01.2022 - 05.2022
Service Writer
Lithia Ford Of Boise
06.2021 - 12.2021
Cutter Operator
Kraft Heinz
06.2019 - 07.2020
Bagging Machine Operator
Kraft Heinz
01.2019 - 06.2019
Computer Science, CWI
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