DOMINICK PAYTON
Seattle,USA
Summary
Results-oriented Program Manager enthusiastic about taking on new challenges. Successful at developing innovative strategies to capitalize on dynamic market conditions. Strategic planner and clear communicator with an adaptable approach.
Overview
19
19
years of professional experience
Work History
Program Manager
Amazon
Seattle, WA
01.2019 - 01.2023
- Managed worldwide distribution logistics for prototype devices across multiple product teams.
- Coordinated and facilitated seamless partner integration across diverse product teams.
- Engaged with stakeholders such as Global Trade Compliance, Prototype Security, and 3P partners within the Agile framework to achieve compliant international shipping for over 50 countries.
- Sourced and developed partnership with 3P broker, expanding international reach for Beta device shipping to over 15 new countries.
- Maintained up-to-date support documents for seamless execution of domestic and international shipping operations.
- Managed inventory and procurement of warehouse supplies and device accessories to ensure sufficient stock levels.
- Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle.
- Provided guidance and support to team members.
- Utilized project management tools and methodologies to track program progress, identify variances, and implement corrective actions as necessary.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Designed and delivered comprehensive training programs for efficient shipping operations.
Support Specialist
Amazon
Seattle, WA
04.2017 - 01.2019
- Provided operational support to Device Management Program Managers, ensuring accuracy and a high level of customer service.
- Managed the preparation and distribution of prototype devices for both domestic and international distribution. Oversaw all aspects, including allocations, device assignments, software flashing, packing, shipping documentation, and investigating discrepancies for prompt correction.
- Managed inventory and ordering requirements for Device Accessories and Warehouse Supplies demonstrating accountability in meeting forecasted distribution volumes.
- Ensured compliance with company policies regarding security protocols.
- Provided technical support to customers via phone and email.
- Responded to user inquiries about hardware and software, explaining features and resolving questions.
VENDOR MANAGER
Amazon (Contract)
Seattle, WA
07.2016 - 11.2016
- Managed set-up process for vendor onboarding and migration to Prime Now
- Collaborated with cross functional teams to ensure accurate product distribution across 4 HUB and 31 Spoke sites
- Conducted data analysis for multiple Amazon programs, such as GIM, RSP, PAWS, FAB, SCS, Vendor Master, Vendor Central and Contra COGs.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
SELECTION SPECIALIST
Amazon (Contract)
Seattle, WA
01.2015 - 02.2016
- Enhanced efficiency by consolidating and standardizing various vendor catalogs for cross-functional utilization.
- Utilized Excel extensively to conduct thorough analysis and comparison of selection with competitors for parity
- Initiated setup of over 1500 items to be added into Prime Now selection, while identifying appropriate substitutions
- Managed the collection, storage, and disposal of absentee ballots as required by law.
OPERATIONS ASSOCIATE II
Amazon (Conract)
Seattle, WA
10.2014 - 07.2015
- Achieved consistent success in meeting production goals by efficiently handling high volume transshipments of product samples for imaging on the website
- Collaborated with vendors and cross functional teams to successfully execute multiple high-visibility product launches and special events
- Collaborated on software testing for the 3PL node of Picture2, identifying and documenting errors, system bugs, and workflow issues.
Buyer
LSG Sky Chefs
Seattle, WA
09.2012 - 07.2014
- Sourced and procured frozen materials for in-flight catering of commercial airlines
- Managed monthly total asset count for an inventory worth over $100,000
- Established and nurtured positive alliances with vendors and kitchen managers, ensuring efficient communication of procurement demands, schedules, and concerns.
- Created reports on supplier performance metrics such as quality, delivery times and cost savings initiatives.
- Negotiated pricing and delivery terms with suppliers.
INVENTORY CONTROL
Amazon (Contract)
Seattle, WA
10.2011 - 09.2012
- Received in-box and processed out-bound high-volume transshipments of apparel items from fulfillment centers and 3P vendors to be imaged for website
- Collaborating with Imaging and Styling teams ensuring photo bays were queued with the appropriate samples
- Analyzed inventory, reporting on discrepancies and taking action to problem solve issues
Replenishment Buyer
Lakeshore Learning Store
Carson, CA
09.2006 - 03.2010
- Managed product replenishment for assigned category lines across multiple stores.
- Established replenishment flow guidance through the development of SKU profiles tailored to individual stores.
- Planned and implemented seasonal merchandising strategies to meet demands across 50+ stores.
- Utilized data analysis of trends, store performance, and customer feedback to develop effective merchandising strategies.
- Communicated regularly with internal stakeholders regarding product availability.
IMPORT PRODUCT DEVELOPMENT COORDINATOR
Petco
San Diego, CA
01.2005 - 07.2006
- Sourced import product by developing relationships with overseas vendors, expanding private label selection
- Coordinated communication of product and packaging design, MSDS requirements, customs and supply chain logistics for production programs
- Analyzed production costs to identify the most efficient source and secured discounts based on negotiated volumes
- Managed logistics for domestic transport, facilitating the flow of products from port of entry to distribution centers
- Researched industry trends to ensure products remain competitive in the marketplace.
- Created detailed project plans for each product launch, outlining tasks, timeline, resources and budget requirements.
- Ensured compliance with relevant regulations pertaining to safety standards for manufactured goods.
PURCHASING & INVENTORY CONTROL MANAGER
Circa AD
San Diego, CA
08.2003 - 05.2005
- Achieved streamlined oversight of retail inventory valued at $200,000 in two store locations.
- Collaborated with international vendors, artisans, and shipping companies to ensure the delivery of high-quality goods within specified timelines.
- Conducted daily analysis of inventory and tracked product rotation to proactively identify and address potential inventory issues.
- Analyzed vendor performance and negotiated contracts for the purchase of goods and services.
Education
Associate of Arts - Communications
San Diego City College
San Diego, CA, USASkills
- Multi-operations Management
- Vendor Relationship Management
- Data Analysis
- Customer Service
- Procurement
- Cross-functional team leadership
- Process Improvement
- Detail Oriented
Entrepreneurial Accomplishments
- Co-Founder, The StuffStore, 05/01/12 - 04/01/14, Seattle, WA - Retail store specializing in industrial, unique and one-of-a-kind cabinets, fixtures, furnishings, custom lighting and decor.
- Owner, MODELSCAPES, 03/01/01 - 06/01/03, San Diego, CA - Full service landscape service specializing in design, installation, irrigation and maintenance.
Timeline
Program Manager
Amazon
01.2019 - 01.2023
Support Specialist
Amazon
04.2017 - 01.2019
VENDOR MANAGER
Amazon (Contract)
07.2016 - 11.2016
SELECTION SPECIALIST
Amazon (Contract)
01.2015 - 02.2016
OPERATIONS ASSOCIATE II
Amazon (Conract)
10.2014 - 07.2015
Buyer
LSG Sky Chefs
09.2012 - 07.2014
INVENTORY CONTROL
Amazon (Contract)
10.2011 - 09.2012
Replenishment Buyer
Lakeshore Learning Store
09.2006 - 03.2010
IMPORT PRODUCT DEVELOPMENT COORDINATOR
Petco
01.2005 - 07.2006
PURCHASING & INVENTORY CONTROL MANAGER
Circa AD
08.2003 - 05.2005
Associate of Arts - Communications
San Diego City College