Dominick Roberts
Pittsburgh,PA
Summary
Dynamic and results-oriented professional with proven expertise in customer service and retail sales, honed at Sheetz and McDonald's. Excelled in enhancing customer satisfaction and team performance through exceptional service, strong communication, and interpersonal skills. Skilled in point of sale systems and adept at fostering positive customer experiences, significantly contributing to employer's success.
Overview
7
7
years of professional experience
Work History
Retail Sales Worker
Sheetz
04.2023 - Current
- Answered questions about store policies and addressed customer concerns.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Trained new employees on company policies, sales strategies, and merchandise offerings to enhance team performance.
- Supported loss prevention efforts by monitoring suspicious activity, deterring theft attempts, and reporting incidents as necessary.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Team Member
McDonald's
05.2017 - 02.2022
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
Education
High School Diploma -
Western Beaver High School
Midland, PA06-2022
Skills
- Promotional knowledge
- Patience and Empathy
- Store maintenance
- Goal-oriented mindset
- Point of sale systems
- Customer Service
- Time Management
- Teamwork
- Retail Sales
- Flexible Hours
- Strong Communication and Interpersonal Skills
- Positive and professional
Timeline
Retail Sales Worker
Sheetz
04.2023 - Current
Team Member
McDonald's
05.2017 - 02.2022
High School Diploma -
Western Beaver High School