Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dominick Rossi

Mendham,NJ

Summary

Extremely passionate about systems and effectively writing to optimize customer satisfaction. I leave no stone unturned when it comes to my quality and ability to achieve set goals

Overview

10
10
years of professional experience

Work History

Technical Support Specialist II

The Hastings Group
07.2023 - Current
  • Troubleshot complex technical issues across hardware and software platforms to optimize user experience.
  • Provided guidance and support for customers, ensuring timely resolution of inquiries and concerns.
  • Documented technical procedures and FAQs to streamline support processes and enhance team knowledge base.
  • Collaborated with cross-functional teams to identify recurring issues and implement effective solutions.
  • Conducted training sessions for new hires, fostering skills development and knowledge transfer within the team.
  • Led initiatives to standardize support processes, improving response times and customer satisfaction ratings.
  • Analyzed customer feedback to inform product improvements, enhancing overall service delivery quality.
  • Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.

Display Stylist

Alpha-Lit
08.2022 - 07.2023
  • Used props and lighting to enhance appearance and visibility of displays.
  • Proposed new ideas and concepts to enhance merchandise displays.
  • Solved merchandising issues and adjusted sets to create and maintain inspiring presentations.
  • Assembled and disassembled promotional materials such as signs, banners and cardboard displays.

Kitchen Assistant

Sammy's Ye Old Cider Mill
09.2018 - 04.2022
  • Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
  • Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Life Guard

Lake Hopatcong Yacht Club
05.2018 - 09.2018
  • Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
  • Provided friendly customer service to guests and addressed concerns.
  • Cleared pool areas of debris and hazardous objects to increase safety.
  • Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.

Life Guard

Brookside Beach Campground
05.2015 - 09.2016
  • Provided friendly customer service to guests and addressed concerns.
  • Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
  • Responded to patron incidents in professional and timely manner.
  • Conducted patrols to identify and help those in need of immediate care and assistance.

Education

No Degree - Film

NJ Film School
New Providence, NJ

Bachelor of Arts - Creative Writing

Drew University
Madison, NJ
08.2022

High School Diploma -

West Morris Mendham High School
Mendham, NJ
01.2018

Skills

  • Laptop and Mobile Device Use
  • Sketch Designs
  • Visual Media Production
  • Idea Brainstorming
  • Project Requirements

Languages

English
Native or Bilingual
Italian
Limited Working

Timeline

Technical Support Specialist II

The Hastings Group
07.2023 - Current

Display Stylist

Alpha-Lit
08.2022 - 07.2023

Kitchen Assistant

Sammy's Ye Old Cider Mill
09.2018 - 04.2022

Life Guard

Lake Hopatcong Yacht Club
05.2018 - 09.2018

Life Guard

Brookside Beach Campground
05.2015 - 09.2016

No Degree - Film

NJ Film School

Bachelor of Arts - Creative Writing

Drew University

High School Diploma -

West Morris Mendham High School

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