Sanita Clarke
Tampa,FL
Summary
IT support specialist with experience in Active Directory, Microsoft Dynamics CRM, ServiceNow, and virtualization (VMware, Oracle VM VirtualBox). Skilled in troubleshooting hardware, software, network connectivity, and mobile devices. Strong documentation, customer support, and mentoring experience. Recently promoted to Technical Support Specialist II at Tandem Diabetes Care.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Specialist II
Tandem Diabetes Care
02.2025 - Current
- - Provide Tier II troubleshooting for insulin pumps, mobile apps, t:connect portal, and Dexcom/FreeStyle Libre CGM integrations.
- - Resolve escalated hardware/software issues including drivers, browser/network settings, and device logs.
- - Conduct t:connect log analysis to diagnose system behaviors.
- - Mentor new specialists through shadowing and training.
- - Ensure HIPAA compliance while documenting cases in Microsoft Dynamics CRM.
Technical Support Specialist I
Tandem Diabetes Care
11.2024 - 02.2025
- - Delivered Tier I support for insulin pumps, mobile apps, and CGM devices.
- - Assisted customers with setup, account configuration, and connectivity troubleshooting.
- - Documented and escalated cases in Microsoft Dynamics CRM.
- - Maintained strong first-call resolution rates while adhering to HIPAA standards.
IT Support Specialist
Apex Systems (Contractor at Boeing)
01.2023 - 01.2024
- - Provided first-level support via ServiceNow for Boeing employees.
- - Resolved hardware, software, and connectivity issues; performed AD password resets, unlocks, and permissions updates.
- - Configured and managed virtual machines with VMware and Oracle VM VirtualBox.
- - Supported mobile device configuration and troubleshooting.
- - Collaborated with teams using Microsoft Teams and Mattermost.
Education
Associate of Arts - Computer Science
Hillsborough Community College
High School Diploma -
Alonso High School
Tampa, FL05-2018
Skills
- Active Directory
- Microsoft Dynamics CRM
- ServiceNow
- Multitasking Abilities
- Hardware & Software Troubleshooting
- Mobile Device Support
- Log Analysis
- HIPAA Compliance
- Remote technical assistance
- Remote desktop services and support
- MS office proficiency
- Application installations
Websites
Certification
- Comptia A+ License - Center of Technology Training
Timeline
Technical Support Specialist II
Tandem Diabetes Care
02.2025 - Current
Technical Support Specialist I
Tandem Diabetes Care
11.2024 - 02.2025
IT Support Specialist
Apex Systems (Contractor at Boeing)
01.2023 - 01.2024
Associate of Arts - Computer Science
Hillsborough Community College
High School Diploma -
Alonso High School
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