Flavio Alanis III
Mcallen,TX
Summary
With over a year of experience in IT, I have developed a strong affinity for the field and am particularly drawn to the dynamic realm of cybersecurity. Eager to deepen my expertise in this area, I am motivated by challenges and committed to expanding my knowledge to contribute effectively in the cybersecurity domain.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Support Specialist II
DHR Health
09.2022 - Current
- Job responsibilities were to support desktop and mobile device hardware and software to ensure end-users can accomplish their daily tasks
- Monitored ticket queue and would handle them based on priority
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Managed high-volume ticket queues while maintaining exceptional levels of customer service and satisfaction.
Stock Associate
Hollister
04.2019 - 12.2019
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions and provided detailed product information.
Education
Associates Degree in Computer Information Systems -
South Texas College
McAllen, TX01.2022
Bachelor's Degree in Computer and Information Technologies -
South Texas College
McAllen, TX01.2022
Skills
- Bilingual - Speak, Read and Write English and Spanish
- IT Troubleshooting: Ability to diagnose and resolve hardware, software, and network issues
- Programming Languages: Python, C, C, C# Java, SQL
- IT Security: Knowledge of security protocols, encryption techniques, vulnerability assessments
- Active Directory: Proficient in Active Directory administration, including user and group management, permissions, and Group Policy management
- Operating Systems: Including Windows, Linux, macOS, etc
Certification
CompTIA Security+, 2024 - Current
Timeline
Technical Support Specialist II
DHR Health
09.2022 - Current
Stock Associate
Hollister
04.2019 - 12.2019
Associates Degree in Computer Information Systems -
South Texas College
Bachelor's Degree in Computer and Information Technologies -
South Texas College
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