Dominick Silva
Indio,CA
Summary
Dynamic and detail-oriented professional with five years of experience in security, protection and casino operations, dedicated to ensuring safety and delivering exceptional customer service. First aid and firearms training, complemented by a strong commitment to teamwork and reliability. Demonstrated ability to adapt to challenging situations while maintaining composure and clarity. Eager to contribute to an Interactive environment that fosters growth and success for all team members. Excited to enhance safety and support excellence for my community.
Overview
8
8
years of professional experience
Work History
BlackJack Dealer
Agua Caliente Casino
11.2020 - 03.2025
- Expertise is applied in managing gaming tables, ensuring fair play, providing and engaging atmosphere for guests. Providing a high level of attention to detail and exceptional customer service skills, as interactions with players are constant. Proficiency in game rules and the ability to handle cash transactions accurately are critical. Additionally, creating a friendly environment contributes to an enjoyable gaming experience for all guests and team members.
- Provided exceptional customer service by building rapport with players and addressing inquiries promptly.
- Dealt blackjack to guests, ensuring adherence to game rules and casino policies.
- Resolved player disputes efficiently and professionally.
- Work well under pressure & handle criticism with a professional approach.
- Managed multiple games simultaneously, maintaining the chips and cash along with engaging the atmosphere for players.
- Monitored player behavior and table dynamics to ensure fairness and compliance with regulations.
Security Officer
Agua Caliente Casino
02.2019 - 11.2020
- Responsibilities included maintaining a safe environment for both guests and team members. This position involved monitoring activities throughout the casino, responding to incidents, acting as first responder, and collaborating with law enforcement when necessary. Strong observational skills were essential for identifying potential risks and ensuring compliance with safety protocols. Excellent communication and comprehension skills made effective interactions with guests, contributing to a secure and welcoming atmosphere.
- Monitored casino premises to uphold safety and security standards.
- Respond promptly to security incidents and emergencies.
- Documented detailed report writing of contacts with guests.
- Collaborated with law enforcement and emergency services as needed.
- Investigated fraudulent activity.
- Provided assistance and guidance to all guests, enhancing their experience.
Asset Protection Specialists
Best Buy
03.2017 - 07.2019
- In the Asset Protection Specialist at Best Buy, the focus was on safeguarding store assets while providing outstanding customer service. This role involved monitoring inventory levels, conducting loss prevention audits, and collaborating with law enforcement to address theft incidents. Being essential in identifying potential risks and implementing strategies to mitigate them. Building relationships with customers helped build a positive shopping environment while ensuring a secure atmosphere.
- Conducted regular audits to prevent theft and ensure inventory accuracy.
- Documented evidence of theft and recovery of merchandise.
- Collaborated with law enforcement on theft & fraudulent related incidents.
- Monitored CCTV for malicious activity.
- Enforced building rules and regulations.
- Provided exceptional customer service while ensuring store safety.
Education
High School Diploma -
Oak Hills High School
Oak Hills, CA01.2016
Skills
- Comprehension
- Communication
- First Aid and CPR training
- Firearms training
- Dexterity
- Detail oriented
- Critical thinking
- Highly observant
- Motivated
- High alert
- Accountable
- Composure
Timeline
BlackJack Dealer
Agua Caliente Casino
11.2020 - 03.2025
Security Officer
Agua Caliente Casino
02.2019 - 11.2020
Asset Protection Specialists
Best Buy
03.2017 - 07.2019
High School Diploma -
Oak Hills High School