Dominick Silverthorne
Dunedin,FL
Summary
Detail-oriented and reliable healthcare and administrative professional with over 6 years of experience in patient access, insurance coordination, and dental treatment planning. Proven success in managing patient relations, team relations, and ensuring smooth clinical operations. Currently pursuing a Bachelor’s degree in Cybersecurity, with a strong interest in transitioning analytical and organizational skills into the information security field.
Overview
6
6
years of professional experience
Work History
Dental Assistant/Clinical Coordinator
Klement Family Dental
01.2024 - Current
- Developed and implemented strategic initiatives to improve team performance and customer satisfaction.
- Analyzed performance metrics to identify improvement areas and drive continuous process enhancements.
- Facilitated training sessions on best practices for operational procedures and compliance standards.
- Collaborated with dentists to streamline workflow and improve patient experience.
Treatment Coordinator
Klement Family Dental
03.2022 - 01.2024
- Coordinated patient treatment plans, ensuring seamless communication between dental teams and patients.
- Educated patients on treatment options and procedures, fostering informed decision-making.
- Collaborated with dental professionals to develop tailored care strategies for diverse patient needs.
- Mentored new staff on office procedures and patient management techniques, promoting a cohesive team environment.
Patient Access Associate
Exact Sciences Laboratories
03.2021 - 03.2022
- Improved data entry accuracy by implementing standardized procedures for patient information management.
- Collaborated with cross-functional teams to optimize workflow efficiency within the patient access department.
- Addressed patient inquiries regarding billing and insurance coverage with professionalism and empathy.
Patient Access Representative
Nantucket Cottage Hospital
05.2019 - 01.2021
- Facilitated patient check-in and registration processes to enhance operational efficiency.
- Managed insurance verification and eligibility checks to ensure accurate billing procedures.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
Education
Bachelor of Science - Cyber Security
St. Petersburg College
Clearwater, FL05-2026
Associate of Arts - Mathematics
Bristol Community College
Fall River, MA12-2021
Skills
- Patient relations & customer service
- Analytical thinking
- Detail oriented
- Team leadership
Timeline
Dental Assistant/Clinical Coordinator
Klement Family Dental
01.2024 - Current
Treatment Coordinator
Klement Family Dental
03.2022 - 01.2024
Patient Access Associate
Exact Sciences Laboratories
03.2021 - 03.2022
Patient Access Representative
Nantucket Cottage Hospital
05.2019 - 01.2021
Bachelor of Science - Cyber Security
St. Petersburg College
Associate of Arts - Mathematics
Bristol Community College