Dominicqe Johnson-Cannon
Summary
Results-driven customer service professional known for handling high-volume interactions while delivering fast, accurate, and friendly support. Experienced in phone, email, and chat communication, with a strong ability to resolve issues, de-escalate concerns, and maintain customer satisfaction. Skilled in multitasking, data entry, and CRM systems, with a proven track record of staying organized and meeting performance goals in fast-paced and remote environments. Committed to providing a positive customer experience and contributing to team success
Overview
3
3
years of professional experience
1
1
Certification
Work History
Business Sales Representative
One Touch Direct
Tampa, FL
09.2025 - Current
- Engaged customers to identify needs and recommend appropriate products.
- Developed product knowledge to provide accurate information and support.
- Assisted in executing sales strategies to maximize revenue opportunities.
- Maintained customer records using CRM software for tracking interactions.
- Optimized sales strategies by staying informed on the latest industry developments and adjusting approach accordingly.
- Maintained expert knowledge of industry trends, competitor activities, and evolving client expectations for informed decision-making in day-to-day operations.
Customer Service Representative
BrightPath Solutions
Remote
02.2025 - 08.2025
- Managed a high volume of inbound and outbound customer calls, providing support with account inquiries, billing issues, and service-related concerns
- Delivered professional and empathetic customer service while resolving issues on the first call whenever possible
- Navigated multiple systems and CRM software to accurately document customer interactions and update account information
- Handled customer communication across phone, email, and live chat channels to ensure timely and effective support
- Maintained performance metrics including call resolution time, customer satisfaction (CSAT), and adherence to schedule
- De-escalated frustrated customers by actively listening and offering clear, solution-focused responses
- Assisted with processing payments, updating personal information, and troubleshooting basic technical issues
- Followed company policies, scripts, and compliance guidelines while maintaining a natural and engaging conversation style
- Collaborated with team members and supervisors to improve service quality and meet team goals
Retail Associate
Family Dollar
Tampa, FL
05.2023 - 01.2025
- Delivered excellent customer service by assisting customers with purchases, questions, and product recommendations in a fast-paced environment
- Handled cash register operations, processed transactions, returns, and refunds accurately
- Resolved customer concerns and complaints professionally, ensuring a positive shopping experience
- Maintained strong communication skills while interacting with a diverse range of customers daily
- Multitasked between cashier duties, stocking shelves, and maintaining store organization
- Demonstrated problem-solving skills by quickly addressing issues such as pricing discrepancies and product availability
- Followed company policies and procedures while maintaining efficiency and attention to detail
- Built customer relationships through friendly service, helping increase repeat business
- Maintained a clean, organized workspace and ensured shelves were fully stocked and properly labeled
Education
High School Diploma - Criminal Justice
HCC
Tampa, FLSkills
- Customer Service Excellence: Provides professional, friendly support while ensuring customer satisfaction
- Strong Communication: Clear and effective communication across phone, email, and chat platforms
- Problem-Solving: Identifies issues quickly and delivers accurate, solution-focused results
- Conflict Resolution: Handles difficult situations calmly and de-escalates upset customers
- CRM Software: Experience using customer management systems to track and update information
- Multitasking & Time Management: Manages multiple tasks and priorities efficiently
Certification
- Computer Skills Certification – Proficient in Microsoft Excel, typing, and all Google Workspace apps (Docs, Sheets, Slides, Gmail, Drive)
- Typing Certification – Verified fast and accurate typing skills for data entry and customer support tasks
Timeline
Business Sales Representative
One Touch Direct
09.2025 - Current
Customer Service Representative
BrightPath Solutions
02.2025 - 08.2025
Retail Associate
Family Dollar
05.2023 - 01.2025
High School Diploma - Criminal Justice
HCC