Detail-oriented security professional with expertise in report writing, incident reporting, and CCTV surveillance. Demonstrated ability to train staff and enhance security operations through effective communication and teamwork.
Overview
7
7
years of professional experience
Work History
Security Officer
MFort Security
Chicago, IL
12.2023 - 07.2026
Monitored premises to ensure safety and security protocols were consistently followed.
Conducted routine patrols to identify and mitigate potential hazards and security threats.
Responded promptly to alarms and incidents, coordinating with law enforcement as needed.
Assisted in training new security staff on policies, procedures, and emergency response techniques.
Collaborated with team members to develop strategies for improving overall security operations.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Flex Officer
Titan Security Services
Chicago, IL
02.2023 - 12.2023
Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Front Desk Receptionist
Marriott Hotel
Scottsdale, AZ
03.2019 - 11.2022
Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
Coordinated reservations and room assignments, optimizing occupancy rates and guest satisfaction.
Trained new staff on customer service protocols and hotel systems to enhance team performance.
Addressed guest inquiries and resolved complaints, fostering positive relationships and loyalty.
Supervised daily front desk activities, mentoring junior staff on best practices in hospitality service.
Oversaw inventory management of office supplies and promotional materials for efficient operations.