Dominika Sandtnerova
Merritt Island,FL
Summary
Motivated server with an engaging personality and a flexible approach. Friendly, knowledgeable, and hardworking, always seeking to meet individual customer needs as well as dedicated to maintaining a positive work environment by coordinating with other front of house staff as well as back of house staff and communicating clearly to make sure that orders are being completed in a timely manner and that the customers are satisfied.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Food Server
Kelsey's Pizzeria (T&R Of Brevard)
Cape Canaveral, FL
12.2022 - Current
- Stay up to date on daily specials as well as seasonal food and beverage specials and briefly explain them as I greet each table, to offer customers fresh and exciting dining experience, both for cruise-ship tourists or for many local regulars.
- Handle section of at least 8 tables and make sure customers have drinks refilled, plates cleared, and orders taken at appropriate times and with efficiency, always relying on polite manners with both staff and customers.
- Enhance customer satisfaction by providing attentive service and following effective time management skills throughout dining service.
- Efficiently manage multiple tables, prioritizing tasks to ensure dining tickets are sent to kitchen in proper order and check for errors prior to sending through table's ticket.
- Collaborate with kitchen (or expeditor/food runner) staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Work with hostess to ensure cheerful greeting and prompt seating of guests, as well as helping to pre-bus as well as bus tables in order to keep table rotation going as smoothly as possible.
- Complete end of shift side work, including closing register and filing end-of-night serving reports, cleaning dining and kitchen areas as well as employee restrooms.
- Assist in training new server hires, sharing tips on effective practices and proper restaurant procedures.
Restaurant Food Server
Lizette's Cajun Bistro
Melbourne, FL
09.2021 - 05.2022
- Implemented proper food handling techniques, adhering to safety and sanitation guidelines set forth by local health departments. Worked closely with chef as this was small restaurant, and was very familiar with kitchen side work, prep work, etc.
- Made salads for customers to order, as well as helped bake desserts such as cheesecake for restaurant.
- Developed rapport with regular customers, fostering loyalty and repeat business for restaurant. For a small and new family business, we had lots of regulars come weekly to dine in or take out.
- Handled guest complaints professionally, resolving issues promptly to maintain positive dining experiences. I was often both server and floor manager and if chef was busy, I would be responsible for handling complaints and was able to handle most situations with ease and professionalism.
- Supported bartending staff by preparing drink orders when necessary, demonstrating versatility within the restaurant team dynamic.
- Provided exceptional tableside service during busy shifts, maintaining composure under pressure while multitasking efficiently. On busy nights with live music, I would cocktail waitress outside tables while maintaining a full section inside.
Receptionist
Paradise Accounting, LLC
Melbourne, FL
12.2020 - 06.2021
- Performed opening of office tasks such as quick cleaning of front desk area, turning on computer system and credit card machines, preparing coffee for the boss, and checking voicemails.
- Assisted with communicating client needs to my boss and maintained a calm environment during tax time, transferring calls and arranging meetings with clients via email and text.
- Worked with Microsoft Excel in order to create new filing and scheduling forms for office.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
Associate of Arts - Biology Focused
Eastern Florida State College
Cocoa, FL05.2021
High School Diploma -
Cocoa Beach Junior/Senior High School
Cocoa Beach, FL05.2011
Skills
- Familiar and able to operate various Food Handling POS systems
- Familiarity with food handling, food safety, as well as alcohol service safety in restaurant and bar setting
- Food running and expediting, efficient at carrying serving trays or carrying multiple plates sans trays
- Good written and verbal communication skills
- Time Management (learned over 10 years of restaurant experience in various positions)
- Familiar with handling cash as well as processing card payments for customers in timely manner
- Good mathematical skills, proficient in closing cash register as well as completing restaurant serving reports
- Foreign language skills; I am fluent in English and Slovak, and I can speak Czech and French as well
Certification
- Food Handler's Safety Certificate (2023)
Timeline
Restaurant Food Server
Kelsey's Pizzeria (T&R Of Brevard)
12.2022 - Current
Restaurant Food Server
Lizette's Cajun Bistro
09.2021 - 05.2022
Receptionist
Paradise Accounting, LLC
12.2020 - 06.2021
Associate of Arts - Biology Focused
Eastern Florida State College
High School Diploma -
Cocoa Beach Junior/Senior High School