Domininc Tavarez Perez
Bronx
Summary
Dynamic professional with extensive experience in managing customer interactions and resolving issues efficiently. Strong communication skills and a deep sense of empathy foster the cultivation of lasting customer relationships. Proven track record of achieving high levels of customer satisfaction while promoting loyalty through attentive service and proactive problem-solving. Committed to enhancing the customer experience and driving organizational success through effective engagement strategies.
Overview
7
7
years of professional experience
Work History
Gym Staff Member
Barry's
Manhattan, NY
10.2023 - 08.2025
- Ensured gym equipment was in proper working order and reported any issues to the supervisor.
- Provided customer service to members, answered questions and addressed complaints.
- Performed administrative duties such as scheduling appointments, registering new members and processing payments.
- Conducted fitness assessments for clients and provided personalized workout plans.
- Maintained cleanliness of the facility by sweeping, mopping, dusting and sanitizing equipment.
- Answered phones, issued equipment and completed guest check-in.
- Returned equipment to proper locations and re-racked weights, equipment and accessories.
- Cleaned and sanitized locker room to complete station assignments, wiping down gym equipment and restocking supplies.
Sales Associate
Yankee Stadium
The Bronx, NY
04.2021 - 09.2023
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Maintained records related to sales for store management.
- Maintained up-to-date knowledge of store merchandise and policies.
- Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
- Maintained accurate records of inventory levels and sales data to ensure optimal product availability.
- Inspected products for quality assurance purposes prior to stocking shelves.
- Assisted customers in locating desired items and provided advice on product features.
- Ensured compliance with company policies regarding pricing and promotions.
- Provided superior customer service by responding promptly to inquiries and resolving customer complaints.
- Verified accuracy of shipments received from vendors against purchase orders.
- Performed regular price checks to identify discrepancies between shelf tags and computerized systems.
Sales Associate
Footlocker
The Bronx, NY
01.2019 - 03.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
Education
High School Diploma -
Kappa International High School
Bronx, NY06.2022
Some College (No Degree) - Computer Systems Analysis
New York City College of Technology
Brooklyn, NYNo Degree - Criminal Justice
Hostos Community College
Bronx, NY12.2026
Skills
- Product Sales
- Customer Needs Assessment
- Client Account Management
- Self-Checkout Assistance
- Relationship Building
- Cash Register Operation
- Flexible Schedule
- Problem-Solving
- Verbal and Written Communication
- Fitting Room Maintenance
- Client Service
- Retail Store Operations
- Product and Service Sales
- Cash Handling
- Exceptional Customer Service
- Reading Comprehension Skills
- Merchandising Understanding
- Multi-Tasking Strength
- Sales Expertise
- Listening Skills
- Teamwork and Collaboration
- Sales and Marketing
- Complex Problem-Solving
- Stocking and Receiving
- Store Opening and Closing
- Excellent Communication Skills
- Time Management
- Meeting Deadlines
LANGUAGES
English Native
Native or Bilingual
Spanish Native
Native or Bilingual
Timeline
Gym Staff Member
Barry's
10.2023 - 08.2025
Sales Associate
Yankee Stadium
04.2021 - 09.2023
Sales Associate
Footlocker
01.2019 - 03.2021
Some College (No Degree) - Computer Systems Analysis
New York City College of Technology
High School Diploma -
Kappa International High School
No Degree - Criminal Justice
Hostos Community College