Dominique Adam
Northglenn,CO
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
9
9
years of professional experience
Work History
Service Manager
Chipotle Mexican Grill
Federal Heights, CO
09.2019 - 01.2024
- Managing 8-12 coworkers in providing fast and accurate customer service
- Food Quality Making sure great tasting, high quality food is served. Resolving food quality issues. Managing food safety which includes the following: ensuring handwashing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and enforcing the Daily Food Safety Checklist and food safety policies and procedures.
- Customer Interaction Resolving customer incidents and working to ensure positive customer experiences.
- Team Management Managing crew breaks, shift changes, shift meetings, and line schedules. Developing and cross-training all front of house Crew. Assisting with Crew performance reviews and the resolution of performance issues. Training and developing future Service Managers.
- Office Administration Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork. Overseeing office equipment and making sure office supplies are ordered as necessary. Ensuring the proper quantity of supplies are available as needed. Troubleshooting back of house computers and POS system.
- Miscellaneous Ensuring the line and reach-in cooler are organized and clean. Managing daily and weekly cleaning of the line, dining room, restrooms, and patio. Assisting with the execution of marketing promotions.
Server
Gunther Toody's LLC
Northglenn, CO
04.2017 - 09.2019
- To greet each customer with enthusiasm, incorporating initiative and imagination.
- To please the customer so much that he/she will return- and also tell his/her friends about Gunther Toody’s.
- To provide the best food, atmosphere and service at the most reasonable prices.
- To maintain consistently high standards in food and serve.
- To employee the highest-caliber personnel possible.
Cashier/Customer Service
The Naked Hanger
Westminster, CO
05.2015 - 03.2017
- Engage with customers in a friendly and professional manner
- Provide exceptional customer service and product knowledge
- Assist customers in finding the right products to meet their needs
- Process sales transactions accurately and efficiently
- Maintain a clean and organized sales floor
- Meet or exceed sales goals and targets
Education
Associate of Applied Science - Business
Front Range Community College
Westminster, CO05-2023
High School Diploma -
Northglenn High School
Toody’sNorthglenn, CO05-2019
Skills
- Customer Service
- Office Administration
- Upselling
- Positive Attitude
- Trustworthy and Honest
- Problem-Solving
- Multitasking and Organization
- Coaching and Mentoring
- Policy Implementation
- Time Management
Timeline
Service Manager
Chipotle Mexican Grill
09.2019 - 01.2024
Server
Gunther Toody's LLC
04.2017 - 09.2019
Cashier/Customer Service
The Naked Hanger
05.2015 - 03.2017
Associate of Applied Science - Business
Front Range Community College
High School Diploma -
Northglenn High School