Summary
Overview
Work History
Education
Skills
Timeline
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Dominique Adams

Pasadena,TX

Summary

To obtain a position with a company that would allow me to use my skills and abilities as well as provide opportunity for advancement.

Overview

10
10
years of professional experience

Work History

Patient Care Advocate

Cigna
10.2021 - Current
  • Facilitated payment transactions and insurance updates for patients.
  • Record each call in CRM and billing account.
  • Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
  • Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
  • Implemented strategies to elevate patient care, garnering positive feedback from patients and families.
  • Actively participated in ongoing professional development opportunities to stay current on best practices and emerging trends in patient care advocacy.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Verified patient insurance eligibility and entered patient information into system.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Scheduled home delivery of specialty medications and managed medical records.

Specimen Processing

Quest Diagnostics
04.2017 - 10.2021
  • Processed more than 50 urine, blood, and tissue samples each day for microscopic evaluation.
  • Adhered to all standard operating procedures.
  • Executes specialized testing procedures in quality control.
  • Identifies problems and in some cases, may resolve issues with specimen types such as missing information etc.
  • Meets standards for production and accuracy.
  • Understands the complex relationship between test(s) ordered and specimen received

Quality Assurance Analyst

VeriTrust
11.2015 - 04.2017
  • Maintained digital files after scanning documents.
  • Indexed scanned images with precision and speed.
  • Generated and managed documentation across various departments.
  • Operated large format scanner to digitize drawings.
  • Ensured retention of documents until returned to client.
  • Filed documents
  • Mentored and coached team members on QA topics and strategies.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.

Education

Bachelor of Science -

Texas Southern University
Houston, TX
12.2014

Skills

  • Customer relations skills
  • Microsoft office
  • Collections
  • Data entry experience
  • Account monitoring
  • Invoice processing
  • Data entry expertise
  • Payment processing
  • Payment collection
  • Medical records management
  • Insurance claims
  • Medical office administration
  • Customer service
  • Attention to detail
  • HIPAA compliance

Timeline

Patient Care Advocate

Cigna
10.2021 - Current

Specimen Processing

Quest Diagnostics
04.2017 - 10.2021

Quality Assurance Analyst

VeriTrust
11.2015 - 04.2017

Bachelor of Science -

Texas Southern University

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Dominique Adams