Dominique Andrade
HENDERSON,NV
Summary
Hardworking, highly motivated professional eager to lend combined Financial and Real Estate knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives.
Overview
15
15
years of professional experience
Work History
OPERATIONS SALES SUPPORT ANALYST
Toyota Financial Savings Bank
Henderson
01.2023 - Current
- Processed term deposits, checking and savings plans within processing time limits
- Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions
- Resolved discrepancies concerning customers' accounts, improving client satisfaction
- Attended local gatherings and networking events as bank representative to establish community relations
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate
- Utilized Salesforce software to track customer interactions and analyze data for trends
- Demonstrated excellent communication skills when interacting with customers via phone, email, or in-person meetings.
BROKER LOAN PROCESSOR
Pro1 Processing LLC
Remote
02.2022 - 01.2023
- Supported loan officiant, brokers and underwriter teams by ensuring timely, judicious and accurate loan processing
- Completed closing process by collaborating with attorneys, title companies and government clerks
- Managed loan application pipeline 50 files by completing and submitting reports within allotted turn-around times
- Proficient with Encompass, Calyx Point, Lending Pad, YBR.
MORTGAGE LOAN PROCESSOR
Guaranteed Rate
Las Vegas-Remote
09.2020 - 02.2022
- Interfaced with borrowers to obtain needed items and prepare applications for underwriting review
- Reviewed financial documents such as tax returns, bank statements, and pay stubs for accuracy and completeness prior to submitting them for processing
- Processed new loan applications in a timely manner while ensuring all required paperwork was completed accurately according to company standards
- Processed FHA, FHA Streamline, VA, VA IRRRLS, Jumbo, Conventional Loans.
MORTGAGE LOAN PROCESSOR
Pinnacle Lending Group
Las Vegas
04.2017 - 09.2020
- Communicated effectively with clients, lenders, realtors, appraisers, and other parties involved in the transaction
- Managed all conditions requested from underwriting; worked closely with Borrower and LO's Assistant to submit back for final approval
- Ordered Third party requests: VOE, MI, HOI, Title package
- Managed application workflow to provide timely approvals and meet lock expiration dates.
JUNIOR LOAN PROCESSOR
OnQ Financial
Henderson
02.2015 - 04.2017
- Running credit reports, supplements, credit explanation letters, & analyzing borrower's creditworthiness
- Order Tax Returns, Assets, Ran Data Verify, property profiles, cleared all alerts, requested HOI quotes, MI, flood certifications
- Order VOE, and match accuracy against W2s or Paystubs
- Request Title lender package, reviewed for correct names, search for any liens, or any other issue to be corrected
- Ordered VA appraisals & Pulled COE from portal; Pulled FHA Case assignments and Appraisal Logging
- Emailed Needs list to customer and crossed referenced when documents came back before uploading to files.
SUPERVISOR- EMPLOYMENT & TRAINING DEPT.
DWSS
Las Vegas
02.2009 - 01.2015
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources
- Participated in regular team meetings and in-house training sessions to boost group effectiveness
- Communicated with legal services providers, social services agencies and local judicial systems regarding cases
- Conducted assessments to obtain information for participant-centered plan of care as Case Manager
- Coordinated support services
- Recruited, interviewed and hired volunteers and staff.
Education
Bachelor of Science - Psychology
Kensington University
Skills
- Bilingual-Fluent Spanish
- Risk Assessment Capabilities
- Loan Processing Proficiency
- Problem Solving Aptitude
- Software Proficiency
- Quality Control Procedures
- Adaptability and Flexibility
- Analytical Thinking
- Team Management Experience
- Customer Service Orientation
Timeline
OPERATIONS SALES SUPPORT ANALYST
Toyota Financial Savings Bank
01.2023 - Current
BROKER LOAN PROCESSOR
Pro1 Processing LLC
02.2022 - 01.2023
MORTGAGE LOAN PROCESSOR
Guaranteed Rate
09.2020 - 02.2022
MORTGAGE LOAN PROCESSOR
Pinnacle Lending Group
04.2017 - 09.2020
JUNIOR LOAN PROCESSOR
OnQ Financial
02.2015 - 04.2017
SUPERVISOR- EMPLOYMENT & TRAINING DEPT.
DWSS
02.2009 - 01.2015
Bachelor of Science - Psychology
Kensington University