DOMINIQUE BELDEN
EAST LONGMEADOW
Summary
Seasoned Patient Service Associate able to manage patient interactions with ease. Gained relevant experience in handling patient inquiries, scheduling appointments, and maintaining medical records. Strengths lie in excellent communication skills, empathetic patient care, and proficiency in using healthcare management systems. Record of improving office efficiency and enhancing patient satisfaction.
Overview
11
11
years of professional experience
4042
4042
years of post-secondary education
Work History
Patient Service Associate
New England Dermatology & Laser Center
01.2026 - Current
- Managed patient scheduling using electronic health record systems to optimize appointment flow.
- Assisted patients with inquiries, providing information on services and procedures effectively.
- Coordinated insurance verification processes to ensure accurate coverage for dermatological treatments.
- Supported front desk operations by maintaining organized patient records and documentation compliance.
- Facilitated communication between patients and medical staff to enhance overall service delivery.
- Implemented efficient check-in/check-out procedures, reducing wait times for patients during peak hours.
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
Shift Leader
Walgreens
East Longmeadow
05.2021 - Current
- Trained new employees, delegating daily tasks to enhance operational efficiency.
- Accurately processed cash and credit card transactions using POS software.
- Resolved customer complaints by providing thoughtful solutions, ensuring high satisfaction levels.
- Collaborated with suppliers to quickly address customer issues independently.
- Managed shift operations, supplying resources and monitoring team performance for profitability.
- Maintained clean and organized production areas to prevent hazards and work delays.
- Completed daily financial activities and prepared weekly reports for management decision-making.
Pharmacy Customer Service Associate
Walgreens
East Longmeadow
05.2015 - 05.2021
- Utilized pharmacy systems to obtain patient and drug information for accurate prescription processing.
- Assisted pharmacists by filling prescriptions through retrieval, counting, and pouring of medications.
- Communicated effectively with patients, prescribers, and healthcare professionals via phone.
- Supported daily workflow by assisting in scheduling and inventory organization tasks.
- Adhered to company policies regarding pharmacy error prevention and good faith dispensing standards.
- Verified patient information and screened for potential drug interactions to enhance safety.
Education
Bachelor of Arts - Business Administration And Management
University of Massachusetts Amherst-Isenberg
Amherst, MABachelor of Science - Business Administration
Springfield Technical Community College
Springfield, MASkills
- Time management
- Organizational skills
- Data entry
- Accuracy
- Decision-making
- Judgment
- Computer literacy
- Digital systems
- Commitment to excellence
Timeline
Patient Service Associate
New England Dermatology & Laser Center
01.2026 - Current
Shift Leader
Walgreens
05.2021 - Current
Pharmacy Customer Service Associate
Walgreens
05.2015 - 05.2021
Bachelor of Arts - Business Administration And Management
University of Massachusetts Amherst-Isenberg
Bachelor of Science - Business Administration
Springfield Technical Community College