Dominique Bell
Fort Worth,TX
Summary
Results-driven operations and claims professional with a record of supporting staff development, compliance, and process improvement. Brings strong conflict resolution, technical claims knowledge, and customer-focused decision-making to help organizations manage risk and deliver consistent service.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Claims Manager
GEICO
Richardson, Texas
06.2024 - Current
- Directed claims settlement procedures and supported compliance with company policies, insurance contracts, and applicable laws.
- Reviewed and monitored claim operations, including investigations, claim payments, and adjustment expense payments.
- Reviewed and monitored unit claim activities, including investigations, analyses, evaluations, payments, and adjustment expenses to ensure compliance and efficiency.
- Managed claim staff through hiring, training, coaching, performance reviews, and salary administration to enhance team capability.
- Guided team toward department and company goals.
- Served as technical support for claims settlement procedures, company claim policies and procedures, insurance contracts and endorsements, automotive repair methods and parts, medical and anatomical terminology, types of personal injury and prognosis, and applicable federal and state laws and legal requirements.
- Coordinated communication and rollout of new company programs, policies, practices, and procedures.
Executive Manager ( EO)
Santander consumer usa
remote, Texas
08.2013 - 06.2024
- Facilitated executive collaboration to streamline operational processes and drive efficiency.
- Coordinated cross-functional teams for credit collections and customer account management, enhancing service delivery.
- Reviewed operational reports to monitor compliance risk and process accuracy.
- Partnered with compliance and audit teams on policy updates across Santander Consumer USA.
- Improved procedures for loan servicing and account resolution activities.
- Resolved escalated customer concerns through Santander Consumer USA service channels.
- Ensured quality and delivery standards for unit offerings, contributing to customer satisfaction.
- Provided guidance on complex legal issues affecting organization operations.
- Assisted with development of marketing campaigns that increased brand awareness in target markets.
- Supported Santander Consumer USA lending operations through daily workflow tasks and service delivery.
Senior Collection Associate
Santander consumer usa
NRH, TX
08.2011 - 08.2013
- Negotiated payment plans with customers across Santander Consumer USA portfolios, enhancing account recovery.
- Supported collection work on delinquent Santander Consumer USA auto loan accounts while following compliant practices.
- Reviewed account histories to choose collection strategy and next action.
- Applied FDCPA guidelines during customer outreach and account handling.
- Used skip tracing tools to locate hard-to-reach borrowers.
- Collaborated with internal teams on repossession, bankruptcy, and dispute cases to ensure compliance and resolution.
- Entered accurate call notes and account updates into collection systems.
- Trained new associates on call handling and collection procedures, improving team readiness and performance.
- Answered customer questions about account discrepancies and other account issues.
Education
High School Diploma -
POLYTECHNIC HIGH SCHOOL
Fort Worth, TX06-2005
Skills
- Claims risk management
- Claims processing oversight
- Claims compliance
- Claims investigation
- Claims regulations
- Staff development
- Claims team training
- Planning and organization
- Customer resolution
- Conflict resolution
- Verbal communication
- Planning and organization
Certification
- All Lines Adjuster License -TX
Timeline
Claims Manager
GEICO
06.2024 - Current
Executive Manager ( EO)
Santander consumer usa
08.2013 - 06.2024
Senior Collection Associate
Santander consumer usa
08.2011 - 08.2013
High School Diploma -
POLYTECHNIC HIGH SCHOOL