Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dominique Bonseigneur

Powder Springs,GA

Summary

To utilize my excellent customer service interpersonal and organizational skills within an organization that provides the potential for future growth. Focused and experienced to provide top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Shift Lead

Walgreens
03.2022 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained and mentored new employees to maximize team performance.
  • Responded to and resolved customer questions and concerns.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Tracked receipts, employee hours and inventory movements.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Regulated pricing, inventory count and supply during shift hours.

Customer Service Representative

Shrieks LLC
05.2021 - Current
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Caregiver

North Shore Compassionate Care
12.2019 - Current
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Assisted patients with self-administered medications.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.

Administrative Manager

Autumn Leaves Memory Care
05.2016 - 11.2021
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Delivered training for staff development, change management and materials, process and technical controls.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
  • Managed quality programs to reduce overdue compliance activities.

Cleaning Professional

Vastra Cleaners
12.2017 - 12.2019
  • Used time management and efficient cleaning methods to meet deadlines.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Delivered quality customer service to address urgent needs and cleaning requests.

Lead Care Manager

Autumn Leaves Memory Care
09.2015 - 05.2016
  • Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
  • Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Developed productive relationships with community groups and government agencies.
  • Kept team in compliance with government care management standards.
  • Set department schedules and specific work assignments.
  • Established quality and efficiency guidelines for all healthcare staff.
  • Supported staff with clinical, functional and operational assistance.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Transported individuals to events and activities, medical appointments and shopping trips.

Education

General Studies

Elk Grove High School
Elk Grove Village, IL

Skills

  • First Aid and CPR
  • Training and mentoring
  • Safety training
  • Clerical
  • Team Building
  • Computer skills
  • Computer proficiency
  • Interpersonal Communication
  • Good telephone etiquette
  • Good listening skills
  • Multitasking abilities
  • Flexible & Adaptable

Certification

  • Dementia/Alzheimer's Training
  • CPR
  • Safety Training
  • Sanitation
  • Communication
  • Leadership

Timeline

Shift Lead

Walgreens
03.2022 - Current

Customer Service Representative

Shrieks LLC
05.2021 - Current

Caregiver

North Shore Compassionate Care
12.2019 - Current

Cleaning Professional

Vastra Cleaners
12.2017 - 12.2019

Administrative Manager

Autumn Leaves Memory Care
05.2016 - 11.2021

Lead Care Manager

Autumn Leaves Memory Care
09.2015 - 05.2016

General Studies

Elk Grove High School

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Dominique Bonseigneur