Dominique Brewer
Perris,CA
Summary
Utilized service-oriented behaviors to understand customer desires and provide customized solutions, fostering customer loyalty.
Overview
11
11
years of professional experience
Work History
City Carrier
United States Postal Service, USPS
11.2017 - Current
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Placed packages and letters in mailboxes.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Picked up outgoing mail from letter boxes and in person from customers.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
Picker
Amazon
01.2015 - 10.2017
- Worked fast to meet assigned daily picking quotas.
- Used RF scanners to track orders and verify accuracy.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Replenished items taken from shelves, safely using equipment to lift and organize products.
- Scanned and verified UPC codes for all products to aid in identification.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
Education
High School Diploma -
John W. North High School
Riverside, CA07.2010
Skills
- Manage Sorting
- Postage Calculation
- Order Fulfillment
- Onsite Visits
- Customer Satisfaction
- Quality Assurance
- Customer Inquiries
- Customer Needs Assessments
Timeline
City Carrier
United States Postal Service, USPS
11.2017 - Current
Picker
Amazon
01.2015 - 10.2017
High School Diploma -
John W. North High School